Ratings based on 429 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Edmonton
Posted 23 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Love the heated underground parking. Room is a good size
Comment from Hotel Management
22 Nov 2024 by Pearl-Front Office Manager, Hotel Management
Dear Tracy,Thank you for your feedback! We're so glad to hear you enjoyed the heated underground parking and found the room to be a good size. We truly appreciate your comments and hope to welcome you back soon!Best Regards,
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Pearl Andales, Front Office Manager, Hotel Management
Dear Subir,We truly appreciate the time you have taken to give us a high rating survey, which means a lot to us. We shall share this with our team members so we can all be continually inspired to provide warm and caring service to everyone. We hope to welcome you back very soon.
by A verified traveler
Posted 9 Nov 2024
Had a nice stay . Restaurant is beautiful and convenient . Staff were exceptional at the front desk . I would stay here again. The rooms are pretty basic, but has all the things you need.
Comment from Hotel Management
12 Nov 2024 by Pearl Andales, Front Office Manager, Hotel Management
Dear Nena,Thank you for taking the time to share your feedback! We’re thrilled to hear that you had a nice stay and that you enjoyed our beautiful restaurant, as well as the convenience it offers. We’re also delighted that our front desk staff made such a positive impression on you. We pride ourselves on providing exceptional service, and we’re so glad you felt well taken care of!We appreciate your comments regarding the rooms. While our rooms offer the essentials for a comfortable stay, we always strive to improve and enhance our guests' experience.We would love to welcome you back on your next visit!Warm regards,
by A verified traveler
Posted 2 Nov 2024
Need clear instructions so guests can manage air conditioning. No milk or milk products on site. Restaurant proprietors were gracious but their offerings were not better than average. Prices, however, reflected greater expectations.
Comment from Hotel Management
4 Nov 2024 by Pearl Andales Front Office Manager, Hotel Management
Dear A,Thank you for your feedback! We appreciate your insights and we apologize to hear that you found the instructions for the air conditioning unclear; we’ll work on making them more user-friendly.We also apologize for the absence of milk and milk products during your stay and will ensure that this is addressed for future guests. Regarding your dining experience, we’re glad to hear you found our restaurant staff gracious. We will take your comments into account as we strive to enhance our offerings.Thank you again for your valuable input, and we hope to welcome you back for a more enjoyable stay in the future!Sincerely,
by A verified traveler
Posted 30 Oct 2024
Location
Comment from Hotel Management
30 Oct 2024 by Pearl Andales, Front Office Manager, Hotel Management
Dear Gordon,We truly appreciate the time you have taken to give us a high rating survey, which means a lot to us. We shall share this with our team members so we can all be continually inspired to provide warm and caring service to everyone. We hope to welcome you back very soon.Best Regards,
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Pearl-Front Office Manager, Hotel Management
Dear Andrew,We truly appreciate the time you have taken to give us a high rating survey, which means a lot to us. We shall share this with our team members so we can all be continually inspired to provide warm and caring service to everyone. We hope to welcome you back very soon.Best Regards,
by A verified traveler
Posted 22 Oct 2024
The staff were friendly and very helpful, the shower squealed like a banshee. But I was only there for 2 nights so I put up with the noise.
Comment from Hotel Management
23 Oct 2024 by Pearl Andales, Front Office Manager, Hotel Management
Dear Anthony,Thank you for your feedback! We’re thrilled to hear that you found our staff friendly and helpful. However, we sincerely apologize for the inconvenience caused by the shower noise. We appreciate your understanding and patience during your stay.We'll definitely share your comments with our maintenance team to address the issue. Your comfort is important to us, and we hope to provide a better experience on your next visit.Best Regards,
by A verified traveler from Lac La Biche
Posted 21 Oct 2024
Would recommend this hotel. Reasonable rates, clean, friendly staff.
Comment from Hotel Management
21 Oct 2024 by Pearl-Front Office Manager, Hotel Management
Dear Deborah,Thank you for your feedback! We're thrilled to hear that you found our rates reasonable, enjoyed the cleanliness of our hotel, and appreciated our friendly staff. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!Best Regards,
by A verified traveler
Posted 17 Oct 2024
Ice machine was not workin that’s it other than that all good
Comment from Hotel Management
18 Oct 2024 by Pearl Andales Front Office Manager, Hotel Management
Dear Cory,Thank you for your feedback! I’m glad to hear that your overall experience was good. I apologize for the issue with the ice machine and will ensure it gets addressed promptly. We are looking forward to welcome you back the next time your travels bring you to Fort McMurray!Best Regards,
