Ratings based on 575 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
This is based on the fact that it is in Ft Mac but the hotel is more like a poorly run condo air bnb. First overall look was that it wants to be a hotel but the furniture was damaged and disorganized with a layer of construction dust on everything as they complete renovations. Nice kitchenette but 2 bowls and 2 cups aren't doing me any good with nothing to cook on and no coffee filters for the machine.
It was freezing in the suite and I walked to the front desk for an extra blanket as I could not change the thermostat from A/C to heat. The woman said she would "call the room phone" but there is no phone in the room. She did come up to the room with a thin sheet as my blanket because she could not find anything else. It was for a smaller bed and didn't help.
After 2 nights I returned to the front desk to request the room be tidied because they only provided 2 face cloths and the garbage needed to be taken out. The woman at the desk informed me that they only clean after 3 nights .. that just did not make sense to me as they did not provide enough towels and space to allow a 3 night stay without replenishing supplies. I didn't need the floor mopped or the bed made, just some darn towels and a larger garbage bin.
The amenities are non existent.
Overall, I just could not stay there for another night and left early even though I ended up paying for the full time booked. I can't fault them for charging me but I was just so uncomfortable that I had to go home.
by A verified traveler
Posted 16 Sep 2024
The room did not have clean furniture in it, the furniture was incredibly worn and tattered. The bathroom had broken tiles, falling off the walls. The repairs on the ceilings and walls were terrible. It felt like I was staying in a low end apartment. Not having a breakfast but instead a "bagged" breakfast was sub-par. We have frequented this hotel consistently for years but will be looking for other options in the future.
by A verified traveler
Posted 8 Aug 2024
The staff are the greatest, they make my stay so easy,2nd time Ive stayed there. I'll go back in a minute
by A verified traveler
Posted 28 Jul 2024
There were signs stating the hotel had bugs (not bed bugs) and that this was normal because they were surrounded by a forest. I've stayed at other hotels in Ft Mac this is not the case. There were bugs in my shower and even in my bed when i pulled back the covers. Also only one plug in worked so it was lamp or laptop. Will not stay again.
by A verified traveler
Posted 24 Jul 2024
by A verified traveler
Posted 23 Jul 2024
Great
by A verified traveler
Posted 10 Jul 2024
by A verified traveler
Posted 7 Jul 2024
Pick my son up 4-5 times a year and always stay overnight till my flight home. Always happy with the service, room and value for the money. Back in a few months :)
Comment from Hotel Management
10 Jul 2024 by Thamar Marie Galay, Hotel Management
Dear Arthur, Thank you for the perfect rating and your most kind feedback, it is much appreciated. Looking forward to your next stay with us.Best Regards,
by A verified traveler
Posted 3 Jul 2024
The fridge was sketchy - did not work at first, then was very noisy when it did work. I had to shut it off to get some sleep. Staff did send maintenance in. On my return to the room, I was surprised to see 2 fridges - the original one and another one on the floor beneath it. I still had to shut off the existing one to get some sleep. I have to wonder why they didn't take the noisy one away... I didn't return to the room until 11 pm, & they knew I was checking out in the morning. Made me feel like they were in the midst of making things right for the next guest, not for me.
Comment from Hotel Management
17 Jul 2024 by Franklin Team, Hotel Management
Dearest Terry,Thank you for your time and feedback. We apologized for the discomfort experienced and misunderstanding on how the issue was resolved. Sanitation is essential to us and so we didn’t touch your food and decided to provide another fridge. Sorry if this action wasn’t clearly communicated to you, we will surely strive harder to improve from this one.Terry you are greatly valued and all the guests that have stayed with us. Looking forward on your next visit to Fort Mcmurray.Best regards,Thamar Marie GalayOperations Manager
by A verified traveler
Construction
Posted 21 Jun 2024 on HotelsFirst off I never got the room in booked. I asked for 2, queens only got one queen but since I was solo was not a big deal. We were never informed of the construction. There was construction right above my room until 11pm. I had to work early so this was less than ideal. I ended up calling the desk to tell them to stop but they didn’t stop until 11pm. I was not super impressed. I get you have to do construction but it should stop at a certain time and should be informed ahead of time.
Comment from Hotel Management
17 Jul 2024 by Franklin Team, Hotel Management
Dearest Ryan,Our sincerest apologies, for the disturbance during your stay. Rest assured that we have taken your feedback seriously, construction time guidelines are already in place and have called out the attention of our contractors to follow it strictly.Thank you for choosing us and looking forward to serve you in the future in an improved hotel experience.Best regards,Thamar Marie GalayOperations Manager
