Ratings based on 1,016 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Houston
Posted 13 Nov 2024
Nice quiet place
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 12 Nov 2024
It was scary , the rooms where dirty , and one of the rooms my friend stay the door for jammed and they couldn’t open till the next day .so basically she didn’t have none of her belongings. It smelled weird . And their was a lot of loud noise at 5am
by A verified traveler
Posted 11 Nov 2024
Convenient and accessible to NYC. Prices were reasonable and very clean and friendly
by A verified traveler
Posted 8 Nov 2024
Need a update ASAP. Poor maintenance and room look so old.
Comment from Hotel Management
9 Nov 2024 by German Luzardo, GM, Hotel Management
I am disappointed that your stay was not the exceptional one we aspire to deliver. Our commitment is to provide each guest with a remarkable stay, featuring top-notch service, pristine rooms, and memorable moments. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Your stay will undergo a detailed and thorough evaluation by our hotel management team. I sincerely apologize for our failure to live up to our promise. I hope you will allow us the chance to make it up to you in the future.Regards, German Luzardo, GM
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
9 Nov 2024 by German Luzardo, GM, Hotel Management
Your wonderful rating has truly brightened our day! We can't express enough gratitude for your 5-star feedback, which reflects our commitment to delivering remarkable experiences for our esteemed guests. Your complete satisfaction is our ultimate reward, and we can't wait to welcome you back. Rest assured, we'll strive to make your future stay surpass every expectation.Regards, German Luzardo, GM
by A verified traveler
Posted 5 Nov 2024
The room provided to us at check in did not have light or a refrigerator as advertised. Staff unwilling to change room at first stating i could check out and just not be charged. As I was preparing to leave another staff member offered to change my room. It just made it an anxiety producing evening as I was there to rest before running the NYC marathon
Comment from Hotel Management
9 Nov 2024 by German Luzardo, GM, Hotel Management
Thank you for sharing your great feedback regarding your recent stay with us. While we apologize for the minor hiccup you encountered, we remain dedicated to delivering a comfortable, convenient, and personalized experience for all our guests. Your rating is invaluable in helping us enhance our services. We hope the rest of your stay was pleasant and appreciate you choosing our property. We would love the opportunity to demonstrate the full excellence of our property on your next visit.Regards, German Luzardo, GM
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by German Luzardo, GM, Hotel Management
We’re thrilled with your fantastic rating! It's wonderful to learn your stay was memorable. Our commitment to exceptional service is evident in your experience. Thank you, and we eagerly anticipate your next visit!Regards, German Luzardo, GM
by A verified traveler from Longmont
Posted 31 Oct 2024
Comment from Hotel Management
2 Nov 2024 by German Luzardo, GM, Hotel Management
We appreciate your positive rating! Your feedback reflects our commitment to providing good service. We're glad you had an enjoyable stay and look forward to welcoming you back for another great experience.Regards, German Luzardo, GM
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by German Luzardo, GM, Hotel Management
We’re thrilled with your fantastic rating! It's wonderful to learn your stay was memorable. Our commitment to exceptional service is evident in your experience. Thank you, and we eagerly anticipate your next visit!Regards, German Luzardo, GM
