Ratings based on 384 Verified Reviews
2.4 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Aug 2024
There were roaches on the walls when we got there. We turned around and walked out. It was disgusting.
Comment from Hotel Management
15 Aug 2024 by Manager, Hotel Management
Hello laurie, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 17 Jul 2024
Ese
Comment from Hotel Management
19 Jul 2024 by Manager, Hotel Management
Hello Jess,Thank you for sharing your feedback with us. We value all guest comments and welcome the opportunity to improve our services. For any further concerns or suggestions, please feel free to contact our management team directly.
by A verified traveler
Posted 26 Jun 2024 on Hotels
The room was terrible, smelled like mold, broken tiles in the bathroom, no water pressure, bed sheets had cigarette burns. Only one towel in the bathroom. The list can go on and on. Worst of everything.
Comment from Hotel Management
27 Jun 2024 by Manager, Hotel Management
Hello Cecilio, We're sorry to hear about your experience; your feedback is important to us for future improvements. We recommend guests contact management directly to share concerns during their stay. Thank you for bringing these matters to our attention.
by A verified traveler
Terrible
Posted 24 Jun 2024 on HotelsSTAY AWAY! Seriously, this place is a disaster with signs stating "under construction" and it is not!
Comment from Hotel Management
25 Jun 2024 by Manager, Hotel Management
Hello Fernando, We regret to hear about your experience and appreciate your feedback. We strive to ensure our guests' comfort and apologize for any inconvenience caused by our renovation process. We hope you will consider giving us another chance in the future to provide you with an improved stay.
by A verified traveler
Musk
Posted 10 Jun 2024 on HotelsWalking into the Hotel it's presentation was good. Once checked in as you head into the hallway (any of them, I checked)a musky wet carpet smell mixed with a gentle touch of febreze begins to overtake your sense of smell little by little.... Walk into your room and the odor intensifies even further, as a bonus you may find a couple of burn marks in your bed sheets possibly from a smoker?.
Staff was friendly, and the location is excellent too but that's about it.
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Dear Guest,We appreciate your feedback regarding the presentation, friendliness of our staff, and the hotel's location. We apologize for any inconvenience caused by the odor in your room and the bed sheets. Your comments will assist us in enhancing our services for future guests. Thank you for sharing your experience with us.
by A verified traveler from Lake Worth
Posted 28 May 2024
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Luke,We are excited to hear that you had an excellent experience during your stay with us! We value your satisfaction and strive to provide top-notch service to all our guests. If you have any further comments or suggestions, please do not hesitate to contact us.
by A verified traveler
Posted 14 Apr 2024
Old and gross
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Hello Roxy, We're sorry to hear your experience didn't meet expectations. Your feedback is valuable in helping us improve our services for future guests. If there's anything further you'd like to share, please feel free to reach out to our management team.
by A verified traveler
Posted 14 Apr 2024
This was not as advertised, the pool was closed, the bathroom was in a poor state, very noisy sitcom that was ineffective. Curtains hanging off the track, cigarette burns in the blanket.
We didn’t stay for the full length of our booking due to the poor condition.
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Hello TRACY, We regret to hear about your experience and appreciate your feedback. Please contact our management team directly to discuss your concerns in more detail. Your input helps us improve for future guests.
by A verified traveler
Posted 7 Apr 2024
Close to beach. Clean rooms and friendly staff.
Comment from Hotel Management
7 Apr 2024 by Manager, Hotel Management
Hello Johney,We're thrilled to hear you enjoyed the proximity to the beach, as well as our clean rooms and friendly staff. Your positive feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay in the future.
by A verified traveler
Posted 19 Mar 2024 on Travelocity
Property overwhelmingly smelled of cigarettes and filth, both in the room and in the facility. The blanket on the bed had cigarette burns. The carpet appears to have never been cleaned. Difficult to breathe and stay in these conditions
Comment from Hotel Management
22 Mar 2024 by Manager, Hotel Management
Hello Kathy, We apologize for any inconvenience you experienced during your stay with us. Your feedback will be shared with our team for further review and improvement moving forward. Please contact our management team directly to discuss your concerns in more detail. Thank you for bringing this to our attention.
