Ratings based on 1,040 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 26 Nov 2024
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by A verified traveler
Posted 26 Nov 2024
The stay was comfortable, staff was good
by A verified traveler
Posted 26 Nov 2024
Decent for a night before or after a cruise.
by A verified traveler
Posted 23 Nov 2024
Staff was friendly and helpful. The kids liked the waffles in the morning. Having Walmart next door came in handy
Comment from Hotel Management
24 Nov 2024 by Concetta - Front Office Manager, Hotel Management
Thank you for your feedback! We're thrilled to hear that our friendly staff and breakfast options made a positive impression. It's great to know that the kids enjoyed the waffles and that having Walmart nearby was a convenient bonus for your stay.We hope to welcome you back soon for another comfortable and convenient visit!
by A verified traveler
Posted 22 Nov 2024
Nice
Comment from Hotel Management
24 Nov 2024 by Concetta - Front Office Manager, Hotel Management
Thank you for sharing your feedback about your recent stay at Sleep Inn & Suites. We appreciate your positive rating and are pleased to hear that you had a satisfactory experience.If there are any specific areas where we can improve or if you have additional comments, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Molly F., GM, Hotel Management
We apologize for failing to meet your expectations during your stay with us. We hope that you allow us another opportunity in the future to provide you with a better stay.
by A verified traveler
Posted 18 Nov 2024
I had only issue i had packages delivered to me andnit wasnt until i checked out that i was informed that eaxh package was $10 each.
Comment from Hotel Management
19 Nov 2024 by Concetta, Hotel Management
Thank you for your feedback. I apologize for the inconvenience and lack of clear communication regarding the package handling fees. Our goal is to ensure our policies are transparent to avoid surprises. We’ll review this internally to make sure guests are informed about such fees at the time of booking or check-in.Thank you for bringing this to our attention, and we hope to provide you with a better experience on your next stay.
by A verified traveler
Posted 17 Nov 2024
I visited Sleep Inn hotel in Dania Beach Florida on November 7th-13th. My friend and I traveled a long distance from Chicago and were quite disappointed. Firstly, the room key that I received did not work. Secondly, I had to request a different room because of the pungent mildew odor. The room that I switched to had the same odor but not as bad. The workout room also wreaked of mildew odor. Thirdly, my second room rental was not registered in your system so my reservation had to be modified. Fourthly, my bed sheets and towels were dingy and had red blotches on them. My room could not be cleaned upon request. I was told by the front desk that it is cleaned every 3 days. The cleaning staff were extremely lazy. We requested new linen and cleaning and they responded with sighs as if they did not want to help. One custodian was vacuuming and walked right past a pile of debris and when the debris was pointed out to him, he ignored it.
This hotel needs an inspection asap from the health department. This hotel is a subsidiary of Choice Hotels. I submitted a complaint via online and the response was that they could not process my complaint thru their system. Corporate headquarters in New Zealand? Just terrible from all aspects.
Comment from Hotel Management
19 Nov 2024 by Concetta, Hotel Management
Thank you for sharing your honest feedback with us. We appreciate you bringing these issues to our attention and apologize for any inconvenience they may have caused during your stay. Please rest assured that we have informed our maintenance team, and they will address these concerns as soon as the room is vacant to ensure it meets our high standards for future guests.We value your input and are committed to providing a comfortable and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back and provide a better experience in the future.
by A verified traveler from East Springfield
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Concetta - Front Office Manager, Hotel Management
Thank you for sharing your feedback about your recent stay at Sleep Inn & Suites. We appreciate your positive rating and are pleased to hear that you had a satisfactory experience.If there are any specific areas where we can improve or if you have additional comments, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back in the future.
