Ratings based on 994 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Danvers
Posted 24 Nov 2024
The price was great and the view was nice but the hotel needs some work. Staff were super
Friendly but a little annoyed that cable didn’t work when we got in late at night.
Comment from Hotel Management
24 Nov 2024 by Sands Harbor Resort & Marina, Hotel Management
Thank you for sharing your experience with us! We're glad to hear you appreciated the great price, beautiful view, and our friendly staff. We sincerely apologize for the inconvenience with the cable, especially after a late arrival. Your feedback is important to us, and we are addressing this issue to ensure it doesn’t happen again. We hope you’ll give us another opportunity to provide you with a more seamless stay in the future.Thank youManagement
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Sands Harbor Resort Marina, Hotel Management
On behalf of the team here at Sands Harbor Resort & Marina we just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Thank youManagement
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Sands Harbor Resort Marina, Hotel Management
On behalf of the team here at Sands Harbor Resort & Marina we just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Thank youManagement
by A verified traveler
Posted 10 Nov 2024
He was very attentive and supportive
Comment from Hotel Management
10 Nov 2024 by Sands Harbor Resort Marina, Hotel Management
On behalf of the team here at Sands Harbor Resort & Marina we just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Thank youManagement
by A verified traveler from Miami
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Sands Harbor Resort Marina, Hotel Management
On behalf of the team here at Sands Harbor Resort & Marina we just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Thank youManagement
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Hotel Front Desk Agent, Hotel Management
Thank you for taking the time to share your feedback. We're sorry your experience didn't fully meet your expectations.Your comments are important to us, and we'll use them to make improvements. We hope you'll give us another chance in the future to provide a better experience.Thank youManagement.
by A verified traveler
Posted 3 Nov 2024
The girl at the front desk was absolutely awful. She immediately was rude and unhelpful. I have never been talked to like that by someoone in hospitality. This was our second stay and I will never go back.
Comment from Hotel Management
3 Nov 2024 by Sands Harbor Resort Marina, Hotel Management
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. To ensure the safety and security of all our guests, we have policies in place that require a physical card and matching ID at check-in. We understand this might have caused some inconvenience, and we apologize for any frustration it may have caused.Please feel free to reach out if you have further concerns or if there's anything else we can do to assist you.Thank you Management
by A verified traveler
Posted 25 Oct 2024
I happy to pay a parking fee is 25.00 dollars and 15.00 fee for hotel services as soon as I arrived.!!
I had no knowledge of this prior.. I won’t stay there again..Plus restaurant/bar closes early..
Comment from Hotel Management
26 Oct 2024 by Sands Harbor Resort Marina, Hotel Management
Thank you for sharing your feedback. We understand your concerns about the fees, and we want to assure you that they are in line with industry standards and comparable to other local resorts in the area.Our resort fee covers a variety of amenities designed to enhance your stay, including access to the pool, pool towels, Wi-Fi, and complimentary coffee. We strive to offer our guests the best possible experience, and we value your input as it helps us to improve. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 16 Oct 2024
All of it
Comment from Hotel Management
18 Oct 2024 by Sands Harbor Resort Marina, Hotel Management
On behalf of the team here at Sands Harbor Resort & Marina we just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Thank youManagement
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Sands Harbor Resort Marina, Hotel Management
On behalf of the team here at Sands Harbor Resort & Marina we just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Thank youManagement
