Ratings based on 1,044 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi michel! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Teresa! We sincerely appreciate your 4/5 rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.
by A verified traveler
Posted 22 Nov 2024
It was an amazing property! Only issue is I would much rather pay at the place rather than through Expedia
by A verified traveler from Murrells Inlet
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi barbara! We sincerely appreciate your 4/5 rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Calleigh-Anne! Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Dennis! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
by A verified traveler from Pickering
Posted 19 Nov 2024
Feels like we were at a resort
But only way to get around was Uber or taxi . Female at check in didn’t know anything about the bus line. She said take a Uber. Very disorganized at desk took over 2 hours to check in. If we wanted to get a room before 3pm it’s 30.00 if you wanted to have late check out 10.00 an hour
Comment from Hotel Management
19 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Sherry! Thank you for sharing your feedback. We're pleased to hear that you felt like you were at a resort during your stay. We sincerely apologize for the delays you experienced during check-in and the confusion regarding transportation options. We will address these issues with the team to ensure smoother processes moving forward. Your comments regarding early check-in and late check-out fees have been noted, and we appreciate your understanding. We hope to have the opportunity to provide you with a more seamless experience in the future.
by A verified traveler
Posted 18 Nov 2024
We use this hotel because of convenience of airport and cruise port shuttles. I would not use it for an extended stay again.
Comment from Hotel Management
19 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Katharine! Thank you for your feedback. We're glad to hear that the airport and cruise port shuttles were convenient for your stay. We understand that the hotel may not have met your expectations for an extended stay, and we will take your comments into consideration as we continue to improve our services and amenities. We appreciate your time and hope to welcome you again for a short stay in the future.
by A verified traveler
Posted 17 Nov 2024
Shuttle from the airport to the Inn was quick and easy to fine. Out the doors at baggage claim, turn right and go to section E. we had called after we got our suitcases and they were there once we went out. The property was very clean, room were in good shape and very clean as well. Arrived a couple of hours before check in and would have to pay $30 to check in early. We waited and it took us an hour and a half standing in front of the check in girl to get our keys for the room and breakfast coupons. It took way too long and was very tiring after a long flight. I just couldn’t believe it. And you can’t get a room without a key, even though we had paid for it in advance. Staff was always nice but I think the computer was not functioning properly? ? There is a restaurant attached and the food was very good. Booked our shuttle to the cruise port at check in and they leave at 10 am and 11 am for the cruise ships. Be there 15 minutes early for the shuttle.
Comment from Hotel Management
19 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Joan! Thank you for sharing your experience. We’re glad to hear that you found the shuttle service convenient and the property clean. We sincerely apologize for the long wait at check-in. We understand how exhausting it can be after a long flight, and we are actively working to improve the check-in process to ensure a faster and smoother experience in the future. We're pleased you enjoyed the food at the attached restaurant and were able to utilize the shuttle service to the cruise port. Your feedback is valuable, and we appreciate your patience. We hope to have the opportunity to welcome you again for a better experience.
by A verified traveler
Posted 17 Nov 2024
Check in waiting time was too long.
Comment from Hotel Management
19 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Scott! Thank you for your feedback. We apologize for the extended wait during check-in and understand how frustrating that can be after a long journey. We are continuously working to improve our check-in process to ensure a smoother experience for our guests. We appreciate your patience and hope to provide a better experience in the future.
