Ratings based on 2,650 Verified Reviews
2.0 Room cleanliness
2.5 Service & staff
2.3 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Not clean enough
by A verified traveler from Lanoka Harbor
Posted 1 Dec 2024
Not recommended, look like a place for people waiting for an apartment in a public project.
Comment from Hotel Management
2 Dec 2024 by Plaza Hotel Management Team, Hotel Management
Hi Carlos,We apologize for your experience at our establishment. It’s disheartening to learn that the environment did not meet your expectations. Your feedback is invaluable, as it helps the team identify areas for improvement and ensure a better experience for future guests.Sincerely,Plaza Hotel Management Team
by A verified traveler
Posted 30 Nov 2024
I wasent able to go ,I was in the hospital ,can't call anyone, can't talk to a real person. Very Upset with expedia and Plaza hotel in fort Lauderdale
Comment from Hotel Management
2 Dec 2024 by Plaza Hotel Management Team, Hotel Management
Hey Victor,It’s truly unfortunate to hear about your experience while in the hospital. The frustration of not being able to reach someone for assistance is completely understandable. Please know that your feelings are valid, and the situation you described is not what we strive for. Your feedback is important, and it will help us improve our services.Sincerely,Plaza Hotel Management Team
by A verified traveler
Posted 30 Nov 2024
Property was dirty from entrance, room sink flooded after being used and leaked all over the floor, bed had blood stains.
Comment from Hotel Management
30 Nov 2024 by Plaza Hotel Management Team, Hotel Management
Hello Yilson,Our team sincerely apologizes for the disappointing experience encountered during your stay. Cleanliness and maintenance are top priorities, and it is unacceptable that such issues arose with the property. Your feedback is vital, and the concerns raised will be addressed with the team to ensure improvements are made.Sincerely,Plaza Hotel Management Team
by A verified traveler
Posted 27 Nov 2024
Nothing good
Comment from Hotel Management
28 Nov 2024 by Plaza Hotel Management Team, Hotel Management
Hello Alberto,We apologize for your experience. It is disappointing to hear that nothing met your expectations. Your feedback is valuable, and it highlights areas that need attention. Rest assured, this will be taken seriously, as we strive to enhance our services.Sincerely,Plaza Hotel Management Team
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Plaza Hotel Management Team, Hotel Management
Hey MOUSSA,We acknowledge your rating. If there are specific aspects of your experience that you would like to highlight, we are here to listen.Sincerely,Plaza Hotel Management Team
by A verified traveler
Posted 26 Nov 2024
Terrible
Comment from Hotel Management
27 Nov 2024 by Plaza Hotel Management Team, Hotel Management
Hi Dominick,We acknowledge your 1-star rating and understand that your experience did not meet expectations. Improvements are always a priority for us, and we are committed to enhancing our services.Sincerely,Plaza Hotel Management Team
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Plaza Hotel Management Team, Hotel Management
Hi Anne,We understand that your experience did not meet expectations, and we are truly sorry for any disappointment this may have caused.Sincerely,Plaza Hotel Management Team
by A verified traveler
Posted 25 Nov 2024
The property description and photos of this place totaly false first the place is so dirty smell really bad the room is pathetic the bathroom vanity broke doors rusty bed hard a a rock not even one day the change the towel blow dryer broken iron didn't work wi fi always bad connection i used my cellphone to have entertainment twice someone try to open my door i couldn't leace the room for precautions of they will brake it in dirty microwave only one elevator work unprofessional entire personal laud music oh my lord i will never ever recommend this place i was frightened very very disappointed
Comment from Hotel Management
27 Nov 2024 by Plaza Hotel Management Team, Hotel Management
Hey Mario,The team apologizes for the distressing experience encountered during the stay. It's disheartening to hear that the cleanliness and maintenance of the property fell short of expectations, impacting comfort and safety. Concerns regarding the amenities and overall condition of the room are serious, and this feedback will be taken into consideration to ensure that such experiences are not repeated in the future.Sincerely,Plaza Hotel Management Team
by A verified traveler
Posted 25 Nov 2024
Good
Comment from Hotel Management
25 Nov 2024 by Plaza Hotel Management Team, Hotel Management
Hello Dania,Thank you for your positive rating and feedback. We are delighted to hear that you had a good experience. Your support is highly appreciated. Thank you!Thanks,Plaza Hotel Management Team
