Ratings based on 3,242 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
Very friendly employees here, nice rooms, convenient location, the shuttle drivers are right there when you call !!! The only thing i didnt like was the price to shuttle you to port...i think 15 per person is alittle steep then you gotta pay the same anount for them to pick you up after cruise an bring you back to hotel. Other than that, its been great !! Would recommend to everyone.
by A verified traveler
Posted 29 Sep 2024
by A verified traveler from Gwynn Oak
Posted 25 Sep 2024
Transportation to port and to and from airport was a big plus this hotel offers
Comment from Hotel Management
28 Sep 2024 by Hyatt House, Hotel Management
Hello Stacey, Thank you for choosing Hyatt House! Hope to see you again soon
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Hyatt House, Hotel Management
Hello Nicola, Thank you for taking the time to leave us a rating!
by A verified traveler
Posted 22 Sep 2024
Property was Clean and helpful staff
Comment from Hotel Management
28 Sep 2024 by Hyatt House, Hotel Management
Hello Rebecca, Thank you for the great review, hope you will visit again soon!
by A verified traveler
Posted 18 Sep 2024
A great location. Clean property with good service
by A verified traveler
Posted 17 Sep 2024
The property is centrally located.
by A verified traveler
Posted 16 Sep 2024
Friendly staff, over all clean..
Comment from Hotel Management
16 Sep 2024 by Hyatt House , Hotel Management
Thank you for choosing our property, I hope you have a wonderful stay - Nardia
by A verified traveler
Posted 13 Sep 2024
Downside was the elevator button to go on 5th floor was not working during my stay. I ask for a room close to elevator because of the inability to walk so far and carry the items I plan to purchase and carry to my room instead of leaving in car. But the agent books my room right to the elevator on 5th floor that did not go up there. So two days straight I had to walk from the one down the hall dragging my items ☹️☹️☹️they fix it on the last day I was checking out but I still love this hotel.
Comment from Hotel Management
14 Sep 2024 by Hyatt House , Hotel Management
We’re sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future.
by A verified traveler
Posted 13 Sep 2024
Rooms are spacious!
Comment from Hotel Management
14 Sep 2024 by Hyatt House , Hotel Management
Thanks so much for sharing your experience with us. We hope to see you again soon.
