Ratings based on 989 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
by A verified traveler
Posted 19 Dec 2024
Don’t like roaches.
Comment from Hotel Management
20 Dec 2024 by Hotel Management , Hotel Management
Dear Loretta,We sincerely apologize for the issue you encountered during your stay. The presence of pests is completely unacceptable, and we take such concerns very seriously. Please know that we have strict protocols in place for cleanliness and pest control, and we are addressing this matter with urgency to ensure it is resolved promptly. Your feedback is invaluable in helping us improve, and we deeply regret any discomfort this caused. We hope you might consider giving us another opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 18 Dec 2024
by A verified traveler
Posted 17 Dec 2024
First of all I had issues checking in. Then later the evening I was on locked out list because they thought I didn't pay and neither am I checked in, only to find out the person who checked me in did so under another room number from the one I was in.
Then there were little people (roaches) running around all over the place. I had to use an insect spray in the room then leave for a while.
The following morning I woke up to three bags of garbage at my door.
At nights I'm unable to sleep because there are persons outside the corridor smoking and chatting loudly.
Lastly, i think the rooms needs more vibrant colours inside and modern furnitures.
Comment from Hotel Management
18 Dec 2024 by Hotel Management , Hotel Management
Dear Tanesha,We sincerely apologize for the numerous issues you faced during your stay, including the check-in difficulties, the presence of pests, and the noise disruptions. This is certainly not the experience we aim to provide, and we regret the inconvenience it caused. Please know that your concerns are being addressed with our team to improve both cleanliness and communication. We are committed to providing a more comfortable and peaceful environment for our guests, and we would love the opportunity to welcome you back for a much better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 30 Nov 2024
No waiting period
Comment from Hotel Management
1 Dec 2024 by Hotel Management , Hotel Management
Dear Peterson, Thank you for your review. We appreciate your feedback, although we are unsure what you meant by "no waiting period." If you had any concerns regarding the check-in process or any other aspect of your stay, we sincerely apologize for any inconvenience caused. Your experience is important to us, and we strive to provide a seamless and comfortable visit for all guests. Please feel free to reach out to us directly if there’s anything more specific you'd like to share. We hope to welcome you back in the future for a more positive experience.Sincerely,Hotel Management
by A verified traveler
Posted 28 Nov 2024
Place was disgusting. Dirty and holes throughout the room. Roaches all around couldnt even stay one night. Never again
Comment from Hotel Management
29 Nov 2024 by Hotel Management , Hotel Management
Dear Tracy, We deeply regret that your stay did not meet expectations, and we sincerely apologize for the condition of the room. This is not the standard of cleanliness and comfort we aim to provide. We understand how upsetting this experience must have been, and we are addressing your concerns with our team to ensure this does not happen again. Your feedback is invaluable in helping us improve, and we hope you will consider staying with us again, giving us the opportunity to restore your trust.Sincerely,Hotel Management
by A verified traveler
Posted 19 Nov 2024
I booked & received booking confirmation
When we get there they said no room available
Poor staffing service
No manager available at the property
Comment from Hotel Management
20 Nov 2024 by Hotel Management , Hotel Management
Dear Smith,We deeply regret the inconvenience you experienced with your reservation and the unavailability of rooms upon arrival. This situation falls short of the standard of service we aim to deliver, and we sincerely apologize for the frustration it caused. Your concerns regarding staffing and management availability have been noted, and we are working to ensure such issues do not recur. We appreciate your feedback and hope you will give us an opportunity in the future to provide you with a seamless and more enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted 12 Nov 2024
The room was soooo dirty blood spots all over the bath tub, sticky floors and counters. people yelling in the middle of the night right in front of our door. It was so scary to stay there. Finally there was no elevator when in expedia its says it has elevator.
Comment from Hotel Management
13 Nov 2024 by Hotel Management , Hotel Management
Dear Elena, We sincerely apologize for the experience you had during your stay. The cleanliness issues you mentioned and the noise disturbances are unacceptable, and we understand how this impacted your comfort and safety. Regarding the lack of an elevator, we regret the confusion and are working to ensure more accurate information is provided. Please know that your feedback is taken seriously, and we are addressing these concerns with our team to improve our services. We hope you will give us another opportunity to provide you with a much better experience in the future.Sincerely,Management Team
by A verified traveler
Posted 12 Nov 2024
Easy to get around
Comment from Hotel Management
13 Nov 2024 by Hotel Management , Hotel Management
Dear Noah, Thank you for your positive review! We are glad you found our location convenient for getting around. We strive to offer a comfortable and accessible stay for all of our guests at Extended Stay America. We look forward to welcoming you back in the future!Sincerely,Management Team
