Ratings based on 979 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
This hotel is a 3 star at best. It was clean but a hotel that boasts 4 was a big disappointment. Pool was not open and was told that ubers to the beach would replace but this never happened. The restuarant was never open..could never get breakfast there. Thank God Dennys was close by but that was about the only choice. Wont be staying here again.
Comment from Hotel Management
22 Nov 2024 by ., Hotel Management
Thank you for your feedback. We will be addressing your concerns.
by A verified traveler
Posted 18 Nov 2024
I have stayed here before but the property appears to have deteriorated. roaches and dirty surfaces. 1st time I saw roaches in my room.
Comment from Hotel Management
22 Nov 2024 by ., Hotel Management
Thank you for your feedback. We will be addressing your concerns.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by ., Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 10 Nov 2024
Pretty good. Expensive breakfast
Comment from Hotel Management
12 Nov 2024 by ., Hotel Management
Thank you for your feedback. We will be addressing your concerns.
by A verified traveler
Posted 8 Nov 2024
Me encanta que es un hotel muy seguro y tranquilo
Comment from Hotel Management
8 Nov 2024 by ., Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler from Baldwin Harbor
Posted 7 Nov 2024
They do not make your room on daily! If you want fresh towels you have to go to the desk.
The hotel is under renovation now on the outside without a pool!
Lady at the restaurant is not happy specially after 9:30 am!
I will never stay here again!
Comment from Hotel Management
8 Nov 2024 by ., Hotel Management
Thank you for your feedback. We will be addressing your concerns.
by A verified traveler
Posted 4 Nov 2024
Room were clean, outer appearance was not good.
Comment from Hotel Management
5 Nov 2024 by ., Hotel Management
Thank you for your feedback. We will be addressing your concerns.
by A verified traveler from Covington
Posted 3 Nov 2024
The property was ok. Nothing like the pictures. Expected better for the price I paid. The hotel was convenient and accessible to shopping and restaurants.
Comment from Hotel Management
4 Nov 2024 by ., Hotel Management
Thank you for your feedback. We will be addressing your concerns.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by ., Hotel Management
Thank you for your feedback. We will be addressing your concerns.
by A verified traveler
Posted 27 Oct 2024
Close to Holy Cross Hospital where my wife was being treated
Comment from Hotel Management
28 Oct 2024 by ., Hotel Management
Thanks for staying with us. We appreciate your feedback!
