Check in staff were friendly, contrary to some posts. They delivered a birthday basket for our son. The VIP desk wasn't overly pushy for attending a "welcome meeting" but did call twice by cell and to the room and texted following up.
The pool seemed to be well maintained although the slide is no longer there. Hot tub jets didn't work. No ice machines.
Beds were comfy and the rooms were clean. Really would appreciate a complementary breakfast, that's the only thing that would hit this hotel out of the park. Parking isn't cheap at $20 per day they tried to tell us it shouldnt have been charged during the timeshare sign up and attending the 90 mins "survey" would allow them to refund it, which was frustrating. Close to Walmart and some decent food.
The CONS our son left his shoes at the pool and they were missing in the morning. We advised staff we were leaving for the airport and asked if they could help.
We asked them to radio the housekeeping because the ones my husband could find didn't speak English, it was a no.
We asked to see the lost and found carts to see if the shoes were there, because we were leaving on a plane without any shoes on my sons feet, again a no. We asked if they could assist at all and all we received was an apology. Cost us a trip to Walmart and $20 to replace shoes that could have been there. Our fault for forgetting them by the pool but they literally made zero attempt to help.
