Ratings based on 513 Verified Reviews
2.5 Room cleanliness
2.8 Service & staff
2.6 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
A very clean, beautiful property. Very quiet and very cozy as well. Will be coming back !
Comment from Hotel Management
26 Nov 2024 by Hotel Management, Hotel Management
Dear Jenna, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We're delighted to hear you appreciated our well-kept hotel. Your review serves as motivation to keep up the great work! It was our pleasure hosting you, and we can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Management
by A verified traveler from Orlando
Posted 24 Nov 2024
This place was nasty, the staff (Patricia) was rude and didn't try to elevate the situation. People hanging in doorway of entrance smoking and being loud which will give you a feeling of it being undafe
Comment from Hotel Management
24 Nov 2024 by Sincerely, Hotel Management, Hotel Management
Dear Shyrl, We sincerely regret that your experience did not meet your expectations. Your comments about the cleanliness and staff conduct have been noted, and we will address these issues with our team to ensure improvements. We understand how important a safe and welcoming environment is to our guests, and we are committed to enhancing our hotel experience. Once again, we apologize for the inconvenience you experienced and are grateful for your patience. We hope you will give us another chance to provide you with the exceptional stay you deserve on your next visit to the city.Sincerely,Hotel Management
by A verified traveler
Posted 20 Nov 2024
Very happy with this hotel. Staff genuinely care about customers.
by A verified traveler from Margate
Posted 17 Nov 2024
Guests in the lobby speaking a foreign language with visible gun holsters, unfriendly staff and best of all, we got the room and saw at least 10 cockroaches and bugs roaming around. The room clearly had not been cleaned in weeks or months. We took pictures. Hair everywhere, disgusting kitchen and bath. There was a roach freshly smashed on the wall and we smashed a few more. Unbelievably gross. Third-world country experience. How can this lack of hygiene pass any health inspection? No apology from the unfriendly staff. Forced to leave as we were not going to risk catching bed bugs and have roaches crawl over us during the night. Will ask Expedia for refund and file a chargeback if they play hardball. Totally unacceptable!
Comment from Hotel Management
19 Nov 2024 by Hotel Management, Hotel Management
Dear Nicolas, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Absolutely nothing the staff was one of the worst ones i have ever seen. I dont recommend this hotel at all
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Juan,Thank you for sharing your experience. We sincerely apologize for the level of service you received, as it did not meet the standards we aim to uphold. Your feedback regarding our staff’s attentiveness is valuable, and we are committed to addressing it with urgency to improve the guest experience. We appreciate your comments and regret that your stay was disappointing.Sincerely,Hotel Management
by A verified traveler
Posted 4 Nov 2024
Staff rude
Comment from Hotel Management
4 Nov 2024 by Hotel Management, Hotel Management
Dear Amaury, Thank you for letting us know about your stay. Our team strives to provide excellent customer service to all our guests, and we are sorry if we fell short of our usual standards. We have taken appropriate action to ensure that this does not happen again. We hope you will give us another chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 30 Oct 2024
It was nice
by A verified traveler
Posted 19 Oct 2024
There is a lot to say about this hotel. I have traveled the world and lived in a third world country for a number of years. This property is just gross.
1. It STINKS. The vestibule, the first floor, elevator, third floor, and room each have a their own unique foul odors.
2. There was unusable, broken furniture in our room.
3. Every place that I saw: first floor, elevator, third floor, and room were filthy. Dirt caked on the floors, sticky spills in the hallways, bits of litter on the floors. We went to a nearby dollar store and Publix to buy a cheap mop, gloves, cleaning vinegar, and disinfectant spray. The vinyl floors had so many layers of dirt that the water wouldn’t come clean. Our bathroom towels had other people’s hair in them.
4. Two German cockroaches in our room.
And yes, I have pictures of it all. I called the corporate office to let them know the poor condition of their property. About two hours later there was a bang on our door with a shout. The employee standing there with a cell phone to her ear just said “I got a complaint.” Did not introduce herself, showed zero interest in providing customer service, smirked when I shared all of the issues listed above in this review and said “You wanna check out?”
No apologies for the state of the room or our discomfort, no just a smirk as if I was being ridiculous. We had evacuated to this hotel due to Hurricane Milton. The eye later passed directly over our house. Every hotel for hours was sold out- we couldn’t leave.
Comment from Hotel Management
20 Oct 2024 by Hotel Management, Hotel Management
Dear Angela, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 23 Sep 2024
