Ratings based on 433 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
lovely stay. room and beds so comfy. nicest staff!
Comment from Hotel Management
3 Dec 2024 by Hilton Colombo Team, Hotel Management
Dear julie,Thank you for taking the time to share your feedback!
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Hilton Colombo Team, Hotel Management
Dear Janet,Thank you for your review! Looking forward to welcoming you back.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hilton Colombo Team, Hotel Management
Dear mayuri lanka,Thank you for your review!
by A verified traveler
Posted 12 Nov 2024
GOOD HOTEL
VERY GOOD LOBY
VERY GOOD BREAKFAST
Comment from Hotel Management
12 Nov 2024 by Hilton Colombo Team, Hotel Management
Dear Nader,Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our hotel, lobby, and breakfast. We look forward to welcoming you back soon for another great experience.
by A verified traveler
Posted 5 Nov 2024
A truly well managed hotel by kind, helpful, warm and competent people.
The hotel culture and atmosphere was joyous and dynamic.
Lots to do and many people communicating in the hotel.
Music, food, rooms and beautiful garden setting all glamorous and interesting. Loved my stay!!
Comment from Hotel Management
6 Nov 2024 by Hilton Colombo Team, Hotel Management
Dear Janet,Thank you so much for your wonderful feedback! It’s truly heartwarming to hear that you enjoyed our hotel’s vibrant atmosphere, friendly team, and beautiful garden setting. We strive to create a dynamic and joyous experience for our guests, and knowing it made your stay memorable means the world to us.We can’t wait to welcome you back for another glamorous stay filled with great music, food, and all the little touches that make our hotel special.
by A verified traveler
Posted 31 Oct 2024
Friendly and efficient.
Comment from Hotel Management
1 Nov 2024 by Hilton , Hotel Management
Dear Guest We are happy to hear that you have enjoy your stay with us and we were able to provide you with an excellent customer service experience.We thank you for taking your time to leave feedback
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Hilton Colombo Team, Hotel Management
Dear Kishan,Thank you for your valuable feedback!Looking forward to your next visit
by A verified traveler
Excellent stay
Posted 14 Aug 2024 on HotelsOur stay was great
Comment from Hotel Management
15 Aug 2024 by Hilton Colombo Team, Hotel Management
Dear David,Thank you for your feedback!Looking forward to welcoming you
by A verified traveler
Posted 6 Aug 2024
Noisy from early morning outside, pool access across walkway. Clean and good service. Music/band most nights.
Comment from Hotel Management
9 Aug 2024 by Hilton Colombo Team, Hotel Management
Dear John,Thank you for taking the time to share your feedback!We’re glad to hear that you found our hotel clean and our service to your satisfaction. We apologize for the noise disturbances in the morning and the inconvenience caused by the pool access being across the walkway. We strive to create a comfortable environment for all our guests and appreciate your understanding.Our music and entertainment offerings are a key part of the experience for many guests, but we understand it may not suit everyone’s preferences. We’ll certainly take your comments into account as we continue to improve.We hope to welcome you back in the future and provide you with an even better stay.
by A verified traveler
Fabulous staff, world class customer service!
Posted 3 Aug 2024 on HotelsAs always - the staff are amazing and world class, also the gym is well equiped. One of the reasons I keep going back to Hilton!
But the other parts of the hotel even with the renovations still looks aged. And will find it difficult to compete with the new ones, I am sure it's already felt.
Comment from Hotel Management
9 Aug 2024 by Hilton Colombo Team, Hotel Management
Dear Anurdha,Thank you for your continued loyalty and kind words about our staff and gym! We’re thrilled to hear they’ve consistently met your expectations. We appreciate your feedback regarding the hotel's appearance and understand your concerns. While our recent renovations aimed to enhance the guest experience, we recognize that there's always room for improvement. Please rest assured that we’re committed to keeping our facilities competitive and welcoming. We look forward to your next stay and hope to exceed your expectations.
