Ratings based on 1,183 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Dear Mona, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Casey Kittel, GM
by A verified traveler
Posted 1 Jan 2025
It was a nice place to stay and just get away for a bit
Comment from Hotel Management
1 Jan 2025 by GM, Hotel Management
Dear Melissa, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Casey Kittel, GM
by A verified traveler
Posted 28 Dec 2024
Nice hotel, very friendly staff!
Train horn is a little loud.
Comment from Hotel Management
29 Dec 2024 by GM, Hotel Management
Dear Tia, Thank you for your time in sharing your kind review, and please visit us again. Best, Casey Kittel, GM
by A verified traveler
Posted 27 Dec 2024
The pool was closed and there was not any type of notification beforehand. Thisbis something I looked forward to when booking my stay. The other issue was my sink was stopped up. The staff did offer to move me, but the issue is I cleaned and sanitized the room upon check-in and I just didn't want to have to do that again. It was just a disappointment all around.
Comment from Hotel Management
27 Dec 2024 by GM , Hotel Management
Dear Jaimie, Thank you for taking the time to write a review. I am deeply sorry for the inconvenience of the pool closure, but the repair was necessary to maintain the quality of the hotel and to better serve our guests; I am sorry this was not effectively communicated. Also, I apologize for the drainage issues you experienced. We value your feedback and hope to host you again for a more favorable impression and experience. Thank you for staying with us. Sincerely, Casey Kittel, GM
by A verified traveler from Golden
Posted 22 Dec 2024
The property is a nice old school hotel. Smallish rooms with a 1970s feel. Large facility with ample open spaces. Paid parking to a third party was an absolute shock and completely inappropriate for the location and availability. Elevators were difficult to operate. Keys didn't work
Comment from Hotel Management
22 Dec 2024 by GM, Hotel Management
Dear Kraig, While I'm glad to hear there were aspects of your stay that met your expectations, I'm sorry that we did not consistently deliver across all areas. Your feedback is invaluable and will be used to improve our services. We appreciate your patronage and hope to provide a more seamless experience on your next visit. Sincerely, Casey Kittel, GM
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
21 Dec 2024 by GM, Hotel Management
Dear Adriana, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Casey Kittel, GM
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
21 Dec 2024 by GM, Hotel Management
Dear Vava, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Casey Kittel, GM
by A verified traveler
Posted 16 Dec 2024
clean,
Comment from Hotel Management
16 Dec 2024 by GM, Hotel Management
Dear Ronald, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Casey Kittel, GM
by A verified traveler
Posted 15 Dec 2024
Like the breakfast option but the property could use some updating
Comment from Hotel Management
16 Dec 2024 by GM , Hotel Management
Dear Mary, Our breakfast has impressed many travelers, so I am glad that you found it exceptional as well. Our staff works hard to provide each guest with a wonderful experience. All of your feedback, including areas for improvement, is appreciated as it helps us serve our guests better. We appreciate you staying and recommending our hotel. Please come see us again soon! Sincerely, Casey Kittel, GM
