Ratings based on 278 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Good
Comment from Hotel Management
31 Dec 2024 by DIVI, Hotel Management
Thank you
by A verified traveler
Posted 29 Dec 2024
Booked this motel after reading the good reviews, and was surprised to find it so run down and dirty. Wish we’d stayed somewhere else. We would not stay here again. The Travelodge was a much better experience for the same price.
Comment from Hotel Management
29 Dec 2024 by DIVI, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay with us. We are disappointed to hear that the condition of the property did not meet your expectations, and we understand your frustration.Please be assured that we take your comments seriously and will work to address the areas of concern you’ve raised. We strive to provide a clean and comfortable environment for all our guests, and we regret that we fell short during your visit.We truly appreciate your feedback and hope that you will consider giving us another opportunity to provide a better experience in the future.
by A verified traveler from Arcata
Posted 23 Dec 2024
Old property and it shows
Comment from Hotel Management
24 Dec 2024 by Hotel Manager, Hotel Management
Dear Ehren,Thank you for your feedback. We apologize that our property did not meet your expectations. We are actively working on improvements and updates to ensure a better experience for our guests. We appreciate your input and hope to welcome you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Dec 2024
Floor very sandy. No chairs in room. Three containers for soap, shampoo, and unnamed all contained same thing. Clerk (owner?) said couldn’t print receipt because something was broken so she would email it. It hasn’t arrived but I can see from my bank site that she overcharged us.
Comment from Hotel Management
19 Dec 2024 by Hotel Manager, Hotel Management
Dear Dennis,Thank you for sharing your feedback. We sincerely apologize for the issues with the cleanliness, room amenities, and billing. This is not the experience we aim to provide. We will investigate the charges and ensure this matter is resolved promptly. Your concerns will also be addressed with our team to improve future stays. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Dec 2024
Ok
Comment from Hotel Management
18 Dec 2024 by Hotel Manager, Hotel Management
Dear Ibrahim,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager
by A verified traveler
Posted 12 Dec 2024
Quiet and an OK breakfast. Didn’t end up using the kitchen, but was nice to have that option. Pillows sucked.
Comment from Hotel Management
13 Dec 2024 by Hotel Manager, Hotel Management
Dear Larry,Thank you for your feedback. We’re glad you appreciated the quiet atmosphere and the kitchen option. We apologize that the pillows did not meet your expectations and will look into improving them. We hope to welcome you back for an even better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Dec 2024
the room was very comfortable, but we got locked out after a morning walk
Comment from Hotel Management
9 Dec 2024 by Hotel Manager, Hotel Management
Dear linda,Thank you for your feedback! We're glad to hear the room was comfortable, but we apologize for the inconvenience of being locked out after your morning walk. That’s not the experience we want for our guests, and we will look into this issue to ensure it doesn't happen again. We hope to have the opportunity to provide you with a smoother stay next time!Sincerely, Hotel Manager
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Hotel Manager, Hotel Management
Dear Kimberley,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Dec 2024
I wish there was more parking I left in the morning to go get coffee and came back to no parking
Comment from Hotel Management
2 Dec 2024 by Hotel Manager, Hotel Management
Dear Michelle,Thank you for your feedback! We’re sorry to hear about the parking inconvenience you experienced. We understand how frustrating it can be, especially when returning to find no available spots. Your comments will be shared with our team to explore potential solutions. We hope to provide a better parking experience during your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 2 Dec 2024
Clean place with basic amenities
Comment from Hotel Management
2 Dec 2024 by Hotel Manager, Hotel Management
Dear Julian,Thank you for your kind feedback! We're glad to hear that you found the hotel clean and that the basic amenities met your needs. We strive to provide a comfortable and convenient stay for all our guests. We hope to welcome you back in the future!Sincerely, Hotel Manager
