Ratings based on 334 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Very nasty got refund and left.
Comment from Hotel Management
4 Nov 2024 by Hotel Management, Hotel Management
Dear Stephen,We sincerely apologize for your experience during your stay. It’s disappointing to hear that we did not meet your expectations, and we appreciate your feedback. Cleanliness and guest satisfaction are our top priorities, and we are currently addressing the issues you mentioned. Thank you for bringing this to our attention, and we hope you might consider staying with us again in the future so we can provide you with the quality experience you deserve.Sincerely, Hotel Management
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Terry,Thank you for your thoughtful 4/5 review! We're glad to hear that you had a positive experience with us. Your feedback is essential in helping us enhance our services. If there are any specific areas where you feel we could improve, please let us know. We are committed to making your next stay even better! We look forward to welcoming you back soon for another enjoyable visit! Safe travels!Sincerely, Hotel Manager
by A verified traveler from Acworth
Posted 24 Oct 2024
Great place to stay in the area.
Comment from Hotel Management
25 Oct 2024 by Hotel Manager, Hotel Management
Dear Guillermo,Thank you for the fantastic 5 out of 5 rating! We're delighted to hear that you enjoyed your stay and found us to be a great place in the area. We appreciate your feedback and look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 17 Oct 2024
They charged the deposit THREE (3) times to my card!! Next, check out was 11 am, had the "do not disturb" sign on the door, yet they knocked on my door at 8:15!! DO NOT STAY HERE! They are dishonest.
Comment from Hotel Management
17 Oct 2024 by Sam P, Hotel Management
Hello Mr Thomas, Thank you for staying with us. We appreciate you taking time to write this feedback. We do understand your frustration. But as we explained to you there is a 100 fee for smoking in a Non-Smoking room that is the reason you have that charge. We haven't charged you anything else. If you had not smoked then there was not reason for us to charge the fees. It is standard policy at any hotel. Hope you understand. Thank you and appreciate your business.
by A verified traveler
Posted 15 Oct 2024
This was the absolute worst place I have ever stayed. The walls had something stuck to them everywhere. The furniture, what little there was, was even filthier. Holes in the lamp shades. The floors in the hallway were just pcs of loose plywood covered with very dirty carpet. We left after 1 night and came back to Florida during a hurricane due to how filthy it was.
Comment from Hotel Management
16 Oct 2024 by Hotel Manager, Hotel Management
Dear Michael,We sincerely apologize for your experience and understand your frustration. Cleanliness and comfort are our top priorities, and it’s clear we fell short during your stay. Your detailed feedback is invaluable, and we will address these issues with our team immediately to ensure improvements are made. We are committed to providing a welcoming environment, and we deeply regret that we did not meet those expectations for you. Thank you for bringing this to our attention, and we hope to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler from Port Charlotte
Posted 12 Oct 2024
Hotel looked like it had been closed for years and are currently trying to make it livable.
Comment from Hotel Management
14 Oct 2024 by Hotel Manager, Hotel Management
Dear William,Thank you for sharing your feedback. We're sorry to hear that the condition of the hotel did not meet your expectations and that it appeared to be in disrepair. We appreciate your honesty and will use your comments to address these concerns as we work on improvements. Your input is invaluable to us, and we hope you'll consider staying with us again in the future to see the progress we've made.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Oct 2024
This property was by far the worst place I have ever stayed in. Left a day early it was so bad! Drove back to a hurricane to not spend another second in this dump!
Comment from Hotel Management
11 Oct 2024 by Hotel Manager, Hotel Management
Dear DAPHNE,We sincerely apologize that your stay did not meet your expectations, and we’re truly sorry to hear it was so disappointing that you chose to leave early. Your feedback is crucial for us to improve our services and facilities. We take these concerns seriously and would appreciate the opportunity to discuss this further. Thank you for bringing this to our attention, and we hope to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Hotel Manager, Hotel Management
Dear Douglas,Thank you for telling us about your amazing experience! That you had such a great time during your stay that you gave us a flawless-star review makes us very happy! We put a lot of effort into providing outstanding service, and your comments give us confidence that we're headed in the right direction. We can't wait for you to stay with us again!Sincerely, Hotel Manager
by A verified traveler
Posted 7 Aug 2024
Bad attitude
Comment from Hotel Management
8 Aug 2024 by Hotel Manager, Hotel Management
Dear Keith,Thank you for your feedback and for rating us 4 out of 5. We're pleased to hear you had a generally positive experience, but we sincerely apologize for the bad attitude you encountered. This is not reflective of our service standards. We appreciate your insights and will address this with our team to ensure a more welcoming atmosphere for all our guests. We hope to welcome you back for an even better stay next time!Sincerely, Hotel Manager
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Hotel Manager, Hotel Management
Dear Tim,Thank you so much for your amazing review and for giving us a perfect rating of 10/10! We are thrilled to hear that you had such a fantastic experience during your stay. Providing exceptional service is our top priority, and we are delighted that we met your expectations. We look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager
