Ratings based on 717 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
the rooms had no coffee pot or glasses for ice,no closest or iron and ironing board,no clock. when asked the desk clerk said they had been pulled during covid(4years ago). always thought of ramada as being high class, not in Decatur.
by A verified traveler
Posted 22 Sep 2024
Breakfast very poor. Only wafer and biscuits with gravy. Coffee very bad flavor, the taste... very cheap. The mattress: next day do something to get your back back.
Something extra to say: it was very, extremely clean.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Stay there for the ill Springfield fair , All was okay just lay head on a pillow for 2 nights. Do not stay there.
The hotel needs a paint job. Real bad. Also, the continental breakfast sucks.
by A verified traveler
Posted 13 Aug 2024
Under renovation, only getting better
by A verified traveler
Posted 11 Aug 2024 on Hotels
No iron, or ironing board! Hairdryer didn’t work!! Also no rack for hanging my work uniforms as specified in room detail! No one offered clean towels, nor replaced soap or shampoo/conditioner! Older man at counter asked, as we were leaving for adventure , if we were Che king out. We still had a whole other night left!! Not very friendly staff! Breakfast was not many options an no one appeared to be restocking or cleaning up !
by A verified traveler
Posted 9 Aug 2024 on Hotels
It was a great stay with great service.
by A verified traveler
Posted 8 Aug 2024 on Hotels
When I asked for more blankets and towels because I had 6 people in my group. The worker at front was like we don’t have extra pillows and when he gave me the 2 blankets and towels he wrote my room number down. I understand the keep track of where the things are going but it was just odd. Then there was trash outside a room the whole night I was there. Found trash (not mine) in room when I was checking for my things
by A verified traveler
Posted 22 Jul 2024
The place was very clean and the staff were very helpful.
I enjoyed the private swimming pool and the convenience of the room. The breakfast could have had more variety.
by A verified traveler
Posted 19 Jul 2024
We checked in at 3pm on July 11th. The temperature in the lobby was between 85 and 90 degrees. The hallways leading to the rooms were filled with old cabinets and dressers. Once in the room we found that the security lock had been broke off the door, no closet or hanging area for my suits, bathroom was filthy, there was a sign in front of the Television with a list of items that if not there once checked out would be charged to our card and the price for each item. Most of those items were not even in the room including ironing board, iron, clock, and so on. The room also smelled like cigarettes badly.
We stayed at the hotel a total of 45 minutes and 25 minutes of that was to book another hotel and get our bags out of there.
I travel around 150 days a year for work, and I can tell you I have never stayed in a place that was worse than this. I explained at the front desk that we would not be staying along with the reasons why, gave him back the keys and told him I would not pay for that room.
I will also be writing to Ramada and provide pictures of the room, hallway and surrounding areas. This place was a health and safety hazard.
by A verified traveler
Posted 15 Jul 2024 on Hotels
