Ratings based on 551 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Old Hickory
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Margaret, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team
by A verified traveler
Posted 3 Nov 2024
The staff was really nice. This property is rundown and was the worst motel I have stayed in . Peeling paint on the doors of the rooms. Dirty floors . Shower had problems which I reported. Lots of things that needed to be painted and fixed. Definitely not worth even a cheap hotel and it was not cheap
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Nellie, thank you for your feedback. We’re glad to hear that our staff made a positive impression, but we sincerely apologize for the condition of the property during your stay. Your comments regarding the peeling paint, cleanliness issues, and maintenance problems are concerning, and we take them seriously. We are committed to improving our facilities, and your input is invaluable in helping us identify areas that need attention. We appreciate your honest review and hope you’ll consider giving us another chance in the future to provide a better experience.Best Regards,Customer Care Team
by A verified traveler
Posted 30 Oct 2024
Old style motel that has not been maintained. Room smelled terrible like mold. Sheets were clean. Sewer flies were coming out of the sink in the bathroom. Would not recommend.
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Lori, we appreciate you taking the time to share your feedback, and we sincerely apologize for the experience you had during your stay. It's concerning to hear about the issues with the room's condition and odor. Cleanliness and maintenance are top priorities for us, and we will address these concerns with our team to ensure that improvements are made. Thank you for your input, and we hope to have the opportunity to provide you with a better experience in the future.Best Regards,Customer Care Team
by A verified traveler
Posted 21 Oct 2024
Quiet. FRIENDLY
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Cheryl, thank you for your positive feedback! We're thrilled to hear that you enjoyed the quiet atmosphere and found our staff friendly. We strive to create a welcoming environment for all our guests. We hope to see you again soon!Best Regards,Customer Care Team
by A verified traveler
Posted 19 Oct 2024
It needs an update for the price of the room
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Marthw, thank you for your feedback. We appreciate your honesty and understand your concerns about the need for updates. We are continuously working to enhance our facilities and ensure that our guests have a comfortable experience. Your input is valuable, and we hope to have the opportunity to welcome you back in the future for an improved stay.Best Regards,Customer Care Team
by A verified traveler
Posted 19 Oct 2024
Coffee and breakfast was delightful. Pillows were fluffy and very comfortable. The only reason for not giving the extra star was that the bathroom door trim was dirty-my daughter cleaned it.
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Ruth, thank you for your kind words! We’re thrilled to hear that you enjoyed the coffee and breakfast and that you found our pillows fluffy and comfortable. We appreciate your feedback regarding the bathroom door trim and will address it with our housekeeping team to ensure it meets our cleanliness standards. Thank you for bringing it to our attention, and we look forward to welcoming you back for an even better stay!Best Regards,Customer Care Team
by A verified traveler
Posted 27 Sep 2024
This place was not as described on Expedia at all. I’m requesting a full refund from Expedia immediately.
Comment from Hotel Management
3 Oct 2024 by Guest Experience Team, Hotel Management
Dear Shiloh, we're sorry to hear that your experience did not align with your expectations based on the description. We take these matters seriously and understand your frustration. Please contact Expedia directly for assistance with your refund request, as they will be able to assist you with this process. If there's anything specific you'd like us to address about your stay, feel free to share, and we'll do our best to help. Thank you for your feedback.Best Regards,Customer Care Team
by A verified traveler
Posted 26 Sep 2024
Runned down property, a little scary seemed not good neighborhood. Staff was ok
Comment from Hotel Management
3 Oct 2024 by Guest Experience Team, Hotel Management
Dear Roberta, thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations. We take concerns about property conditions and safety seriously and will review your comments with our team. We're glad to hear that the staff was okay, but we want to ensure that all aspects of your stay are satisfactory. We appreciate your input as it helps us improve for future guests.Best Regards,Customer Care Team
by A verified traveler
Posted 19 Sep 2024
Staff very polite. Check in was pleasant. No issues with our stay
Comment from Hotel Management
27 Sep 2024 by Guest Experience Team, Hotel Management
Hi Cindy,Thank you for your positive feedback! We’re delighted to hear that you found our staff polite and that your check-in process was pleasant. It’s great to know you had a smooth stay without any issues. We hope to welcome you back soon for another enjoyable experience!Best Regards,Customer Care Team
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
