Ratings based on 947 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jul 2024
Very nice breakfast and super quiet
Comment from Hotel Management
29 Jul 2024 by Kristine, Profit & People Manager, Hotel Management
Hi Igor Henrique Nicacio Braga,Thank you so much for full score, we really appreciate it!
by A verified traveler
Posted 13 Jul 2024
Everything was amazing. From the property to the delicious breakfast buffet
Comment from Hotel Management
16 Jul 2024 by Henriette, Booking, Hotel Management
Hello Carmen! Thank you for the full score, we really appreciate it! We're glad you liked our breakfast buffet. We hope to welcome you again!
by A verified traveler
Posted 23 Jun 2024 on Hotels
Comment from Hotel Management
25 Jun 2024 by Kristine, Profit & People Manager, Hotel Management
Hi Jan,Thank you for your review - we really appreciate it!
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
8 Jul 2024 by Henriette, Booking, Hotel Management
Hi Luisa!Thank you for your review, we really appreciate it!
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
14 Feb 2024 by Kristine, Profit & People Manager, Hotel Management
Hei Julie,Takk for din tilbakemelding, vi setter stor pris på det!
by A verified traveler
Posted 22 Nov 2023 on Hotels
Comment from Hotel Management
23 Nov 2023 by Kristine, Profit & People Manager, Hotel Management
Hei,Takk for full score, vi setter stor pris på det!
by A verified traveler
Posted 8 Sep 2023
Everything was very good. Checking in and checking out easy and fast. Staff in general very attentive and helpful. Excellent breakfast with a wide selection, however limited space to store clothing during our stay.
Comment from Hotel Management
11 Sep 2023 by Magnus, Hotel Management
Hi. Thank you for taking the time to give us this feedback. Welcome back to us.
by A verified traveler
Posted 17 Jul 2023
The breakfast was very good.
The hallways very dirty, vacuum cleaning was desperately needed.
I paid for superior room, one double bed plus double sofa bed suitable for 3 adults or a family of 4. I received standard room with foldaway bed suitable for a child. On my request to correct the room allocation the receptionist explained that hotel doesn’t have rooms with sofa bed and Expedia made a mistake in providing room description. Next day , while room was cleaned, I saw that actually the rooms exists exactly as described by Expedia. My adult son had to endure 3 nights of discomfort.
Very disappointing for a hotel that has word Quality in its title.
Comment from Hotel Management
18 Jul 2023 by Henriette, Booking, Hotel Management
Dear Ovidiu, thank you for your review! We're glad you loved our breakfast! We apologize for the cleanliness issues in the hallways and mix- up with the room allocation. Cleanliness is something we take very seriously and we will address this with the housecleaning department. We apologize for the confusion and incorrect information provided about the room. We also regret the discomfort your son experienced. Your feedback is valuable, it helps us get better! We appreciate your understanding and hope you will give us another opportunity to provide for a better experience in the future.
by A verified traveler from Indianapolis
Posted 16 Jul 2023
Breakfast was good at the hotel. However cleanliness left to be desires. Especially on the 3rd floor the carpet on the hallways was not vacuumed.
Comment from Hotel Management
17 Jul 2023 by Henriette, Booking, Hotel Management
Hello Otniel! Thank you for you're feedback regarding your recent stay! We're pleased that you liked our breakfast! We apologize for the cleanliness issue with the carpet on the 3rd floor hallway. We have addressed the matters with our housekeeping team so we can be better for the future.We always look for ways to become better, and reviews like this helps us along the way! Hope to welcome you again sometime :)
by A verified traveler
Posted 1 May 2023 on Hotels
Comment from Hotel Management
3 May 2023 by Kristine, Profit & People Manager, Hotel Management
Hi Yana,Thank you so much for your feedback - we appreciate you taking your time :)
