Ratings based on 347 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Fanni Pataki, Guest Relations, Hotel Management
Dear Guest,Firstly, we would like to thank you for choosing our hotel for your stay and we would like to express our gratitude for sharing your positive review.Hopefully, we can welcome you back in the future!Best regards,
by A verified traveler
Posted 18 Jun 2024
Gorgeous location , very friendly and lovely staff
Could use better upkeep,
I wouldn’t stay there again !
windows a bit dirty
Balcony bars coming apart in the higher rate room
Was taking a nap when someone opened my door and claimed it was their room … it was really frazzling and disturbing .
Comment from Hotel Management
22 Jun 2024 by Fanni Pataki, Hotel Management
Dear Guest!We would like to thank your review of your recent stay in Insotel Formentera Playa, it makes us happy, that your stay was pleasant! Your comment is very important to us as we take notes of them to improve our offers and services. Hopefully we can welcome you again in our hotel with another rewarding holiday!Kind regards,Fanni Pataki, Guest RelationsInsotel Formentera Playa
by A verified traveler
Posted 20 Oct 2022 on Orbitz
Friendly staff except for the bike rental lady. Loved the free bicycles.Classy property. Excellent views of the ocean and island. Simple use of local buses.
by A verified traveler
Pleasant stay
Posted 13 Oct 2021 on HotelsReally nice and easy place to stay
Nice beach and good restaurants not more than 10-25mins away.
by A verified traveler
Posted 22 Sep 2021
by A verified traveler
Disappointing hotel
Posted 14 Sep 2021 on HotelsA few key issues with our stay:
1- first room we got given was awful. It stank of damp, opened onto a busy ground floor communal
outdoor space and was not clean. Finally we managed to move to a room in the same 'category' which was much more amenable. We were very happy for that and appreciate the reception staff who helped. They weren't surprised at our complaint.
2- photos of the hotel on the site include a decent sized fitness centre, however this was closed and you couldn't use it even on a booking basis - I think it's completely gone now although unclear, photos need to be updated on hotels.com
3- breakfast was pretty poor, luckily there are nice restaurants within walking distance. It seems everyone who stays here is on all inclusive.
4- room is called a studio but comes with nothing in the kitchen, no crockery, cutlery or pots and pans.
by A verified traveler
Posted 17 Sep 2019
Like most things about the hotel
We ve been before
Not so happy that no English speaking non news tv
Entertainment not as good as in previous years
No bands or professional standard musicians
Tv location in room not good
Seating under Tv so couldn’t watch
Comment from Hotel Management
24 Sep 2019 by Sara capone, Hotel Management
Dear guest,
We thank you for the time dedicated to comment pros of Insotel Formentera Playa as well as those points that you consider negatives.
We will take into account your constructive reviews to improve for the next season.
We look forward to seeing you next year!
by A verified traveler
Posted 9 Sep 2019 on Hotels
Comment from Hotel Management
10 Sep 2019 by Sara capone, Hotel Management
thank you for your feedback.
by A verified traveler
Posted 6 Aug 2019 on Hotels
Comment from Hotel Management
9 Aug 2019 by Sara Capone, Hotel Management
Dear guest
Thank you for your review!
by A verified traveler
Posted 2 Aug 2019 on Hotels
This is not a 4 star hotel at all, not sure if it is a 3 stars
Only one buffet restaurant that opens until 9:30pm
No room service
If you need an iron you have to go to the front desk, leave a deposit of 50 euros and return it immediately as there is only one iron for the entire hotel
You have to go to the front desk to ask for soap and shampoo as the service does not replace
If you need towels for the pool make sure you don’t go in any of the breaks of the pool guy in order to avoid waiting 20-30 minutes
The worst piece is customer service, they treat people very bad, only one receptionist was very kind, the rest with bad mud and bad manners all the time. The manager is the worst, very rustic treating people, I believe he never had a training on customer service
The good thing is that Formentera is so beautiful, so leaving the hotel to go to other beaches was a real pleasure
Nothing personal with the hotel, it shouldn’t be categorized as 4 stars, probably 2 or 3 stars will give a more realistic idea of the level of service you are going to receive.
Comment from Hotel Management
9 Aug 2019 by Sara Capone, Hotel Management
Dear Carlos,
Thank you for taking the time to add your review and for choosing Insotel Hotel Formentera Playa. I am sorry to read you were disappointed with many aspects of your stay. Your comments have been shared with the relevant heads of department for them to review. I hope you will give us a second chance in your next visit to Formentera. However I am really pleased to read that you enjoyed the island.
Kind regards
