Ratings based on 987 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The property, room, and parking were fantastic. Our only less than excellent experience was with the front desk employee. He did the job, but wasn't friendly or helpful. He acted like we were inconveniencing him when we had simple questions like where our rooms were located.
by A verified traveler
Posted 31 Dec 2024
Close to our family for the holidays
by A verified traveler from El Paso
Posted 15 Dec 2024
by A verified traveler
Posted 7 Dec 2024
Horrible customer service!
by A verified traveler
Posted 30 Nov 2024
Elevator was broken. Drinks vending machine broken. Requested a 1st floor room when we arrived because I had foot surgery and was on crutches. Only rooms available were on 2nd floor. Had to hobble up the stairs which was difficult with crutches. Thankfully the 2nd night of our 3 night stay we were moved to a 1st floor room. That room had only 1 garbage can and the bathroom floor wasn't the cleanest.
Comment from Hotel Management
30 Nov 2024 by GM, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the challenges you faced during your stay, especially given your recent foot surgery. We will be sure to share your comments with our staff to address the issues with the elevator, vending machine, and room cleanliness. We understand how difficult it was for you to navigate with crutches, and we are grateful for your patience. Your experience is important to us, and we will work to improve these aspects to ensure a more comfortable stay for all guests in the future.
by A verified traveler
Posted 23 Nov 2024
The hotel has one elevator that was out of service the whole time we were there. I’ve recently had a knee replacement so that was a terrible imposition. The shower was huge but had no shelves or towel bars. I had to put my toiletries on the floor while using the shower. The bed was way too soft and the pillows were terrible. I received a text stating that they would provide housekeeping unless you told them otherwise, but they never refreshed our room.
Comment from Hotel Management
25 Nov 2024 by GM, Hotel Management
Thank you for taking the time to share your feedback. We are truly sorry to hear about the inconveniences you experienced during your stay, especially with the elevator being out of service and the lack of accommodations in your room. We understand that having just had knee surgery, this made your stay particularly difficult, and we deeply regret that.Additionally, we apologize for the absence of shelving or towel bars in the shower, as well as the discomfort you felt with the bed and pillows. We also sincerely regret that your room wasn’t refreshed as expected, despite the communication you received.We will be sharing your comments with our staff to ensure improvements in these areas moving forward, particularly regarding accessibility, room amenities, and housekeeping services. We genuinely appreciate your understanding and hope you'll consider giving us another chance to provide a more comfortable stay in the future.
by A verified traveler
Posted 21 Nov 2024
Resold my room and told me there were no more rooms available, eventually through the manager they were able to get one cleaned for me but I had to wait in the lobby for over an hour
Comment from Hotel Management
25 Nov 2024 by GM, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you faced with your room reservation. We understand how frustrating it must have been to be told there were no rooms available, and we regret that you had to wait in the lobby for such a long time.We are glad our manager was able to assist in finding a solution and getting a room prepared for you. Please know that your experience has been shared with our team to prevent this from happening in the future and to ensure that all guests are treated with the level of service they deserve.We appreciate your understanding and hope to have the chance to provide you with a more seamless experience during your next visit.
by A verified traveler
Posted 8 Nov 2024
Nice place to stay at a cheap price. Non functional elevator or vending during our stay. Breakfast options weren’t that great.
Employees were kind and helpful.
Comment from Hotel Management
25 Nov 2024 by GM, Hotel Management
Thank you for your review. We're glad to hear that you found our hotel to be a good value and that our employees were kind and helpful during your stay.However, we apologize for the issues you experienced with the elevator and vending machines, as well as the breakfast options not meeting your expectations. We are actively addressing these areas to improve the guest experience and will make sure our staff is aware of your feedback.We appreciate you bringing these matters to our attention and hope to provide you with an even better stay in the future.
by A verified traveler from Rochester Hills
Posted 4 Nov 2024
Comment from Hotel Management
25 Nov 2024 by GM, Hotel Management
Thank you so much for taking the time to rate your experience at our hotel! We truly appreciate your feedback and are thrilled to know you enjoyed your stay. Your support means a lot to us and motivates our team to continue delivering the best possible service.We look forward to welcoming you back soon!
by A verified traveler
Posted 3 Nov 2024
The room was clean. That’s the only good thing about my stay. The elevator was out of order & my room was on the third floor. (That was the only floor available-so they said.) The carpets on the stairs were very warn. (Remember I had to climb them to the third floor?) The pop machine was out of order also. Someone had a dog in one of the rooms near mine & every time someone walked by the dog would bark. There were no tissue boxes or tissues in the room. The furniture & bedside lamps looked dated & made the room look shabby. Don’t waste your money & stay here.
Comment from Hotel Management
6 Nov 2024 by GM, Hotel Management
Thank you for taking the time to share your feedback. We're glad to hear that you found the room clean, but we're truly sorry to learn that your experience fell short in several areas.We apologize for the inconvenience caused by the elevator being out of service and the condition of the stair carpets. We understand how frustrating that must have been, especially with your room on the third floor. We are actively working on getting the elevator repaired and will address the condition of the stairs as part of our ongoing maintenance.Regarding the other issues you mentioned, we sincerely apologize for the inconvenience. We’re sorry to hear that the vending machine was not functioning and that noise from a nearby dog disturbed your stay. We will be looking into these issues, and we’ll also ensure that tissue boxes are properly stocked in our rooms moving forward.We take your feedback seriously, and we'll work hard to make the necessary improvements to enhance future guest experiences. We hope you'll consider giving us another chance to provide a better stay. Thank you again for sharing your thoughts, and we hope to welcome you back under better circumstances.
