Ratings based on 279 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Sep 2024
Very nice experience. Staff super friendly and great rooms.
Comment from Hotel Management
25 Sep 2024 by EC, Hotel Management
Dear Marco,What a pleasure to read your message! All our teams thank you for your extremely encouraging comment!We wish you a wonderful day and look forward to welcoming you again.Best regards,
by A verified traveler
Posted 31 Aug 2024
The setting is quite spectacular and the hotel rooms are stylish if a little small. Unfortunately, my husband accidentally, kicked his glasses under the bed and when we tried to retrieve them saw that cleaning under the bed is not a priority. A lot of dust etc. Otherwise the room was spotless.
I had also emailed the hotel a few days before asking if we could eat in the restaurant. They only told me on arrival that it was fully booked until October. It would have been helpful to have known in advance. We took the option of a ‘picnic hamper’ which was disappointing to say the least.
The breakfast was slightly underwhelming. A nice selection of items from local producers but luke warm coffee out of a thermos jug is not what I would expect from a hotel of this standard. I think they could serve a pot of coffee or tea at the table without too much trouble.
The reception staff were extremely pleasant and helpful I must say.
Comment from Hotel Management
2 Sep 2024 by EC, Hotel Management
Dear Eleanor,Thank you for sharing your experience at Fontevraud l'Ermitage. We have taken note of your comments regarding the cleanliness of your room and have forwarded them to our team. As you may have seen from other reviews, your experience is an exception to our usual standards. This only motivates us further to redouble our efforts to provide you with impeccable service. Your feedback is valuable to us and will help us improve. As your satisfaction is our priority, we are committed to resolving this issue and ensuring it does not happen again.Regarding our gourmet restaurant led by Chef Thibaut Ruggeri, we would like to mention that due to its popularity, we recommend booking several months in advance to fully enjoy the Chef’s culinary universe.We are sorry that our nomadic offering, "le panier de l’Ermite," as well as breakfast, did not fully meet your expectations. On your next visit, please feel free to ask our team for a café allongé or an espresso; they will be happy to assist you.We wish you a pleasant day and hope to have the pleasure of welcoming you back to Fontevraud l'Ermitage for a more satisfying experience.Best regards,
by A verified traveler
Posted 6 Aug 2024
Beautiful location and amazing hotel. Will definitely visit again.
Comment from Hotel Management
13 Aug 2024 by MV, Hotel Management
Dear Janet,What a pleasure to read you! Our entire team thanks you warmly for your very encouraging comment. We are delighted to learn that you particularly enjoyed your stay at Fontevraud l’Ermitage!We wish you an excellent day and hope to have the pleasure of welcoming you again soon.Yours sincerely,
by A verified traveler
Posted 21 Jul 2024
What is not to like, eating a wonderful breakfast around a cloister after a quiet night in this Abby of great French & English historical significance, with dove and large bells easing you into your morning.
Comment from Hotel Management
30 Jul 2024 by MV, Hotel Management
Madame, Monsieur, Nous vous remercions pour votre commentaire !Nous sommes heureux que vous ayez apprécié notre petit-déjeuner. Nous mettons un point d'honneur à offrir à nos hôtes une variété de produits frais et locaux afin que vous puissiez commencer vos journées de la meilleure des façons !Nous vous souhaitons une belle journée et au plaisir de vous accueillir à nouveau.
by A verified traveler
Wonderful service!
Posted 15 Jun 2024 on HotelsExceptional surroundings arrived late and was greeted with a smile and a motorised cart to collect me and my luggage from my motorcycle. Fabulous after a long wet day riding in the rain!
Comment from Hotel Management
11 Jul 2024 by MV, Hotel Management
Dear Jane,It is with pleasure that we read your comment, we are really delighted that the Fontevraud experience delighted you!We hope to have the chance to see you again during a future stay in our beautiful region.Good day to you !Yours sincerely;
by A verified traveler
Posted 20 May 2024 on Hotels
Location exceptional
Able to explore Abbey almost privately until 12:30 AM
Exceptional staff with outstanding servie ans knowledge
Comment from Hotel Management
29 May 2024 by MV, Hotel Management
Dear Sir, Madam,We are happy to read that your evening stroll within the Abbey was most pleasant. We thank you for your visit and we wish you a great day.Sincerely,
by A verified traveler
Posted 2 May 2024 on Hotels
Comment from Hotel Management
29 May 2024 by MV, Hotel Management
Chère Melinda,Merci beaucoup d’avoir exprimé votre satisfaction face au service reçu. Nous vous remercions et vous souhaitons une excellente journée,Bien à vous,
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
29 May 2024 by MV, Hotel Management
Cher Kyriakos,Merci beaucoup d’avoir exprimé votre satisfaction face au service reçu. Nous vous remercions et vous souhaitons une excellente journée,Bien à vous,
by A verified traveler
Posted 8 Apr 2024 on Hotels
Historic site that tells many stories, and all of the accommodations are up to date and comfortable. Staff is easy and knowledgeable.
Comment from Hotel Management
29 May 2024 by MV, Hotel Management
Dear Marisa,We are happy to read that your stay with us was most pleasant.We are delighted to read that you particularly appreciated the professionalism and kindness of our teams.We thank you for your visit and we wish you a great day.Yours sincerely;
by A verified traveler
Posted 14 Sep 2023
Experience of the abbey at night .
Comment from Hotel Management
9 Nov 2023 by MV, Hotel Management
Cher Jeff, Nous vous remercions pour votre note très encourageante !Nous vous souhaitons une belle journée et au plaisir de vous accueillir à nouveau.Bien à vous ;
