Ratings based on 295 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
The staff was pleasant and accommodating. The beds were comfortable.
Comment from Hotel Management
29 Oct 2024 by EC, Hotel Management
Dear Louise,The entire team is touched by your compliments, and we hope to have the pleasure of welcoming you back for another equally memorable experience.Wishing you a wonderful day,Best regards,
by A verified traveler
Posted 19 Oct 2024
Nice historic property. The rooms were clean and spacious
Comment from Hotel Management
29 Oct 2024 by EC, Hotel Management
Dear Steven,Thank you sincerely for your kind compliments. We are delighted to hear that your stay at Fontevraud l'Ermitage enchanted you and put stars in your eyes...We wish you an excellent day and hope to welcome you back soon to our beautiful Abbey!Best regards,
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
2 Oct 2024 by EC, Hotel Management
Chère Flora, Nous vous sommes très reconnaissants d’avoir pris le temps d’exprimer votre satisfaction au sujet du service que vous avez reçu. Nous vous souhaitons une journée des plus agréables !
by A verified traveler
Posted 10 Sep 2024
Very nice experience. Staff super friendly and great rooms.
Comment from Hotel Management
25 Sep 2024 by EC, Hotel Management
Dear Marco,What a pleasure to read your message! All our teams thank you for your extremely encouraging comment!We wish you a wonderful day and look forward to welcoming you again.Best regards,
by A verified traveler
Posted 31 Aug 2024
The setting is quite spectacular and the hotel rooms are stylish if a little small. Unfortunately, my husband accidentally, kicked his glasses under the bed and when we tried to retrieve them saw that cleaning under the bed is not a priority. A lot of dust etc. Otherwise the room was spotless.
I had also emailed the hotel a few days before asking if we could eat in the restaurant. They only told me on arrival that it was fully booked until October. It would have been helpful to have known in advance. We took the option of a ‘picnic hamper’ which was disappointing to say the least.
The breakfast was slightly underwhelming. A nice selection of items from local producers but luke warm coffee out of a thermos jug is not what I would expect from a hotel of this standard. I think they could serve a pot of coffee or tea at the table without too much trouble.
The reception staff were extremely pleasant and helpful I must say.
Comment from Hotel Management
2 Sep 2024 by EC, Hotel Management
Dear Eleanor,Thank you for sharing your experience at Fontevraud l'Ermitage. We have taken note of your comments regarding the cleanliness of your room and have forwarded them to our team. As you may have seen from other reviews, your experience is an exception to our usual standards. This only motivates us further to redouble our efforts to provide you with impeccable service. Your feedback is valuable to us and will help us improve. As your satisfaction is our priority, we are committed to resolving this issue and ensuring it does not happen again.Regarding our gourmet restaurant led by Chef Thibaut Ruggeri, we would like to mention that due to its popularity, we recommend booking several months in advance to fully enjoy the Chef’s culinary universe.We are sorry that our nomadic offering, "le panier de l’Ermite," as well as breakfast, did not fully meet your expectations. On your next visit, please feel free to ask our team for a café allongé or an espresso; they will be happy to assist you.We wish you a pleasant day and hope to have the pleasure of welcoming you back to Fontevraud l'Ermitage for a more satisfying experience.Best regards,
by A verified traveler
Posted 6 Aug 2024
Beautiful location and amazing hotel. Will definitely visit again.
Comment from Hotel Management
13 Aug 2024 by MV, Hotel Management
Dear Janet,What a pleasure to read you! Our entire team thanks you warmly for your very encouraging comment. We are delighted to learn that you particularly enjoyed your stay at Fontevraud l’Ermitage!We wish you an excellent day and hope to have the pleasure of welcoming you again soon.Yours sincerely,
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by MV, Hotel Management
Chère Gareth,Merci beaucoup d’avoir exprimé votre satisfaction face au service reçu. Nous vous remercions et vous souhaitons une excellente journée,Bien à vous,
by A verified traveler
Posted 21 Jul 2024
What is not to like, eating a wonderful breakfast around a cloister after a quiet night in this Abby of great French & English historical significance, with dove and large bells easing you into your morning.
Comment from Hotel Management
30 Jul 2024 by MV, Hotel Management
Madame, Monsieur, Nous vous remercions pour votre commentaire !Nous sommes heureux que vous ayez apprécié notre petit-déjeuner. Nous mettons un point d'honneur à offrir à nos hôtes une variété de produits frais et locaux afin que vous puissiez commencer vos journées de la meilleure des façons !Nous vous souhaitons une belle journée et au plaisir de vous accueillir à nouveau.
by A verified traveler
Amazing stay
Posted 15 Jul 2024 on HotelsMy husband and I stayed at Fontevraud Abbey for a night and it was honestly the highlight of our France trip. There is a light show next week and they were practicing which was great that we got a free preview of it! Plus we hadn't realised we get to view the abbey until midnight and the next day as included in the price of our hotel stay. The bar and food service was also great. The only thing I would say is that we weren't notified that the bar closed at 10 and we did manage to thankfully get 1 drink from the front desk staff at 10.30-ish but I know several people did not know about this closing time. But overall would absolutely recommend staying at this hotel!
Comment from Hotel Management
30 Jul 2024 by MV, Hotel Management
Dear Amanda,The entire Fontevraud l’Hôtel team thanks you for this feedback.We are delighted that you particularly enjoyed your evening stroll through our beautiful Abbey. Indeed, our Verger bar is open from 5 p.m. to 10 p.m. and offers a selection of drinks as well as some snacks to nibble on.It was a pleasure to welcome you, and we look forward to welcoming you during your next visit to introduce you to the culinary world of our Chef Thibaut Ruggeri!We wish you a beautiful day and see you soon!Yours sincerely,
by A verified traveler
Tranquil stay in a beautiful setting
Posted 15 Jul 2024 on HotelsAmazing to have access to the abbey after all the visitors had gone home.
Comment from Hotel Management
30 Jul 2024 by MV, Hotel Management
Chère Diane,Nous sommes heureux de lire que votre balade nocturne au sein de l'Abbaye ait été des plus agréables. Nous vous remercions pour votre visite et nous vous souhaitons une excellente journée.Bien à vous ;MV
