Ratings based on 812 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Best Inn ever!!!
Comment from Hotel Management
22 Nov 2024 by Heritage Inn Express Roseville Management, Hotel Management
Dear Mouthanna,Thank you so much for your kind words! We're thrilled to hear you had such a wonderful experience with us. It's our goal to provide the best possible service, and we're so happy to know we achieved that for you. We can't wait to welcome you back for another fantastic stay!Thank You,Heritage Inn Express Roseville Management
by A verified traveler
Posted 19 Nov 2024
Honestly so great for the price
Comment from Hotel Management
21 Nov 2024 by Heritage Inn Express Roseville Management, Hotel Management
Dear Natalie,Thank you for your feedback! We're delighted to hear that you found great value for the price. We aim to provide a comfortable and affordable experience, and we're glad we met your expectations. We look forward to welcoming you back!Thank You,Heritage Inn Express Roseville Management
by A verified traveler from San Ramon
Posted 19 Nov 2024
very old, and dirty
Comment from Hotel Management
21 Nov 2024 by Heritage Inn Express Roseville Management, Hotel Management
Dear Senthil,Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet expectations. Cleanliness and comfort are top priorities for us, and we will address the issues you mentioned with our team to ensure improvements are made. We appreciate your input and hope you'll consider giving us another chance.Sincerely,Heritage Inn Express Roseville Management
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Heritage Inn Express Roseville Management, Hotel Management
Dear Brett,Thank you so much for awarding us a positive rating for your stay at our Heritage Inn Express Roseville hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Heritage Inn Express Roseville Management
by A verified traveler
Posted 17 Nov 2024
Good place for a night in Roseville
Comment from Hotel Management
19 Nov 2024 by Heritage Inn Express Roseville Management, Hotel Management
Dear Subrahmanyam,Thank you for your feedback! We're happy to hear that our hotel was a good fit for your overnight stay in Roseville. We strive to provide a comfortable and convenient experience for all our guests. If there's anything we can improve or any additional amenities you'd like to see, please let us know. We look forward to welcoming you back in the future!Thank You,Heritage Inn Express Roseville Management
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Heritage Inn Express Roseville Management, Hotel Management
Dear Will,We are sorry to hear that you didn't enjoy your time during your stay with us in Heritage Inn Express Roseville. We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short. Please accept my sincere apologies that we did not exceed your expectations. I wish you would have alerted our staff about the issues you experienced. They would have gladly looked into it and resolved it. We hope you give us another chance to earn your loyalty.Sincerely,Heritage Inn Express Roseville Management
by A verified traveler
Posted 15 Nov 2024
Convenience, location, economical worked out great for me. I wish the room didn't smell like smoke though.
Comment from Hotel Management
19 Nov 2024 by Heritage Inn Express Roseville Management, Hotel Management
Dear Lupe,Thank you for sharing your feedback! We're glad to hear that the convenience, location, and value of our hotel worked out well for you. However, we sincerely apologize for the smoke smell in your room, as this is not the experience we want to provide. We will be addressing this issue to ensure our rooms meet the highest standards of comfort. Your comments are important to us, and we hope to welcome you back for a more pleasant stay in the future. Thank you for choosing us!Thank You,Heritage Inn Express Roseville Management
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Heritage Inn Express Roseville Management, Hotel Management
Dear Rene,Thank you for rating your stay at Heritage Inn Express Roseville. We hope to host you again for your next trip to Heritage Inn Express Roseville to serve you with a more comfortable stay and enhanced experience.Thank You,Heritage Inn Express Roseville Management
by A verified traveler
Posted 15 Nov 2024
The condition of the hotel was worn. The room had a dog smell
Comment from Hotel Management
19 Nov 2024 by Heritage Inn Express Roseville Management, Hotel Management
Dear John C,We apologize for the condition of the room during your stay and the unpleasant odor you experienced. This is certainly not the standard we strive to maintain, and we understand how important it is for our guests to feel comfortable. Your feedback will be shared with our team for immediate attention, and we'll take steps to ensure that this issue is addressed. We truly appreciate your comments as they help us improve our services, and we hope you'll give us another chance in the future to provide you with a more pleasant stay. Thank you for sharing your experience.Sincerely,Heritage Inn Express Roseville Management
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Heritage Inn Express Roseville Management, Hotel Management
Dear Surinderjit,Thank you for rating your stay at Heritage Inn Express Roseville. We hope to host you again for your next trip to Heritage Inn Express Roseville to serve you with a more comfortable stay and enhanced experience.Thank You,Heritage Inn Express Roseville Management
