Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Property under construction and damage repair.
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 4 Nov 2024
by A verified traveler from Lemoore
Posted 31 Oct 2024
I liked our stay but breakfast was jammed full of kids playing on their phones. No place to sit and eat.
by A verified traveler
Posted 29 Oct 2024
Easy on and off of freeway, nice clean and well lite parking area.
by A verified traveler
Posted 28 Oct 2024
I booked the room in advance. I arrived at the place and checked in and when I went to enter the room with my children and my wife, there were people inside the apartment with their things and accessories. The room was not available yet and they told me that it was and I had to go back to the reception to report this. Well, it was disappointing. Since my children were already with me, there were other people who were not dressed inside the apartment and I was very embarrassed by that.
Comment from Hotel Management
29 Oct 2024 by Paola S, Hotel Management
Hi Pablo,Thank you for staying with us and for taking the time to share your feedback. We are very sorry about our staff checking you into an occupied room. I understand how frustrating and upsetting that could be. Please know that we will address your feedback with our staff hoping to prevent this from happening again. Please accept our sincere apologies. We truly hope to have the opportunity to serve you better in the future. Kind regards!
by A verified traveler
Posted 28 Oct 2024
When going to the hotel and trying to checkin we couldn’t because the room wasn’t ready not only for myself but other parents who had booked this same hotel. Then we were told to keep checking every 30min to an hour to see if a room became available. However we had booked these rooms in advance. Also the dryers in the facility don’t heat I had to do it twice after washing there so a soccer uniform could dry. Just the amenities that I had booked for weren’t up to par, this was also making sure the tables were cleaned in the dinning area during breakfast and they were messy.
Comment from Hotel Management
29 Oct 2024 by Paola S, Hotel Management
Hi Janet,Thank you for your stay. The feedback you have shared with us is insightful and is instrumental in ensuring that we improve on our commitment to provide a positive experience. I am sorry your room was not ready by 3pm and for our breakfast being messy. Please know that we will address your experience with our staff to make sure the proper steps are taken to correct and prevent these incidents from happening. Again, thank you and hope to serve you better in the future.Respecfully!
by A verified traveler
Posted 27 Oct 2024
construction
by A verified traveler
Posted 26 Oct 2024
Awesome stay. Great staff. Great accommodations edt... Couldn't hope for a better choice.
by A verified traveler
Posted 25 Oct 2024
Convenient location. Multiple places to grab a quick bite or coffee.
