Ratings based on 973 Verified Reviews
2.8 Room cleanliness
3.4 Service & staff
2.5 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
The staff in reception 'checked us in and out' but no info on hotel facilities and both had rude, uncaring attitude. The interior is totally run down. The bed base in Room 110 was broken so bad nights sleep. The mattress and pillows too soft and old. Tge linen was nit the cleanest and towels small and hard. The floor was not straight, it had ripples in it. There were crushed nuts and food on the floor so obviously the room had not been cleaned carefully, if at all. Good thing we're not allergic to nuts!! The walls, ceilings and floors are paper thin, so could hear the man next door shouting at the person he was with and using the toilet. Could hear the people above us. Doors banging all night long. Pipes making noises all night. Surprised they dare charged what they do, even if comparatively cheap
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 18 Dec 2024
The hotel staff are very accommodating and polite. I have stayed a few times now and will be returning soon.
Keep up the good work guys!
Comment from Hotel Management
18 Dec 2024 by Kumar, Hotel Management
Thank you for staying with us ! We hope to see you again soon.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Kumar, Hotel Management
Thank you for staying with us
by A verified traveler
Posted 14 Dec 2024
Perfect location! Kind and helpful staff. Fast Internet! Clean and comfortable room with amazing sea view! Very good transport connections ( close to the Folkestone central bus station). Lot's of opportunities for quick shopping, eating outside ( cafés, restaurants ATM ).
Very satisfied!
Thanks a lot for my perfect stay in Carlton hotel Folkestone, Kent, UK!
by A verified traveler
Posted 12 Dec 2024
Perfect location! Very clean and comfortable room with amazing sea view. Kind and helpful staff. Fast Internet! Very satisfied- i had really good stay! Thank you Carlton hotel!
Comment from Hotel Management
12 Dec 2024 by Kumar, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 7 Dec 2024
Very convenient for euro tunnel, bargain price .
Comment from Hotel Management
9 Dec 2024 by Kumar, Hotel Management
Thank you for staying with us and your valued feedback.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Kumar, Hotel Management
Thanks for staying
by A verified traveler from North Point
Posted 20 Nov 2024
Was aware of the low ratings for this hotel, but realized that it was really that bad when we got there. If not for the cheap price, i wouldn't consider staying there again. I guess you get what you pay for. 😔
Comment from Hotel Management
20 Nov 2024 by Kumar, Hotel Management
Thank you for reviewing your experience.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Kumar, Hotel Management
Thank you for staying with us.
