Ratings based on 907 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
We stayed in building site, everywhere was dusty, inadequate shower, hallway sometimes no electricity due to building work. Marketing trick is photo of hotel and condition of hotel completely different, advert shows hotel but reality is building site. Also there is no parking space for the hotel.
Comment from Hotel Management
25 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconvenience caused during your stay. Our team is currently working on renovating the building to enhance our guests' experience, and we regret any disturbance caused due to the ongoing construction work.
We understand your frustration regarding the difference between the hotel's photos and its current condition. We have noted your concern and will strive to provide accurate representation of our properties in the future.
Regarding the inadequate shower and intermittent electricity in the hallway, we assure you that our team is addressing these issues to ensure the comfort of our guests.
Please note that parking availability may vary at different locations. However, we appreciate your feedback and will consider it while working on improving our services.
If you have any further queries or require assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to help you.
Thank you for choosing OYO Rooms. We hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 20 Oct 2024
Great
Comment from Hotel Management
20 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for your kind feedback about your stay with us. We are delighted to hear that you had a great experience.
If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
We look forward to welcoming you back soon.
Warm regards,
Team OYO
by A verified traveler
Posted 6 Oct 2024
This was a nice hotel for us to meet up with family in town and not have to drive home. The staff were friendly and the room was clean, and had everything you needed. The view of the sea was a lovely way to wake up. I'm certain when all the refurbishment is complete and the dining options come back, that this is a hotel we will use again.
Comment from Hotel Management
7 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for your kind review of your recent stay at our hotel. We're glad to hear that you had a nice time and that our staff were friendly and accommodating. It's great that you found the room clean and well-equipped with everything you needed. We agree that the view of the sea is a wonderful way to start the day.
We appreciate your understanding and patience during the refurbishment process. We assure you that once it is complete and our dining options are back, you will have an even better experience. We look forward to welcoming you back in the future.
If you need any further assistance, please don't hesitate to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
9 Nov 2024 by Lisa , Hotel Management
Hey, Roberto! Pleased to know you had an awesome stay with us. This is something which always encourages us to serve you even better. Looking forward to hosting you soon. Regards, Lisa
by A verified traveler
Dont rush to go there!
Posted 18 Sep 2024 on HotelsThis hotel made Faulty Towers look like the Ritz! The staff were fine and helpful and the concierge did his best, so no problems with him.
To say it is run down is a massive understatement. We were down for a show at the Leas Cliff Hall nearby so location wise it was perfect as was its location generally. 5 mins from the town centre and on the cliff overlooking the sea.
Inside though, grim. Tired, jaded and messy. Not so much messy as in dirty but untidy and worn and in the process of refurbishment and redecoration.
The toilet leaked in the roomand we were offered two others of a similar standard albeit smaller. One had a constant flushing toilet, the other was just well, dire.
Eventually were offered an upgrade to a larger room which was at the front of the hotel, so the view was lovely. The bed was awful, two pushed together to make one. One half was okish, the other half was sunken, probably broken and my wife and I ended up sleeping on the one half of the bed! The light didnt work so just a vanity light to wash and shower in. The shower itself was good though...
The bare ares was ok, prices reasonable and a pool table and selection of exchange books to use.
Decor from the 1820s and just generally tired, grubby and unkempt. The room itself and bedding etc was clean, which I suppose is the most important thing!
I wouldnt recommend it even at the cheap price we paid. Other than the view from the front, (despite the scaffolding) which was really good, go elsewhere....
by A verified traveler
Posted 15 Sep 2024
A terrible start as the hotel had booked a single room instead of a double citing it as expedia fault. It took 1 hr to resolve this at 10pm night after a tiring journey
To add to worst, my son left his wrist watch in the room drawer which was never recovered. On the call, hotel staff said that housekeeping didn’t find anything, clearly rogue staffs, would never return back
Comment from Hotel Management
16 Sep 2024 by Author, Hotel Management
Dear Guest,
We apologize for the inconvenience caused during your stay. We understand the frustration you must have felt due to the room booking error and the lost wrist watch.
We have shared your feedback with the concerned hotel staff to investigate the matter thoroughly. Our team is committed to providing a seamless experience, and we regret that we fell short in ensuring that.
Please be assured that we take such incidents seriously and are working on preventative measures to avoid such occurrences in the future.
If there is anything else we can assist you with, please do not hesitate to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 8 Sep 2024
I like the sea view and staff are friendly and helpful but the hotel is out dated needs bright colours in the hallways and photos need to be more modern.
Comment from Hotel Management
17 Sep 2024 by Barbara, Hotel Management
Hi, Thomas! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara
by A verified traveler
Posted 1 Sep 2024
.
Comment from Hotel Management
16 Sep 2024 by Barbara, Hotel Management
Thank you for rating us with such awesome words, Anda! We will strive to keep up with your expectations every time. Regards, Barbara
by A verified traveler
Posted 1 Sep 2024
You get what you pay for. Bed’s uncomfortable. No water pressure.
Great location. Place to stay.
Would stay again for price.
Comment from Hotel Management
16 Sep 2024 by Barbara, Hotel Management
Hi, Zachary! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
by A verified traveler
Quirky but not in a good way!
Posted 1 Sep 2024 on HotelsComment from Hotel Management
16 Sep 2024 by Barbara, Hotel Management
Hi, Thank you so much for the positive rating and for taking out your valuable time to share the experience with us. We thank you for allowing us to make the services even better by sharing your feedback. Regards, Barbara
