Ratings based on 472 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Like
Comment from Hotel Management
25 Nov 2024 by Fernando Moreno Durán- General Manager, Hotel Management
Dear Guest. I would like to thank you for taking the time to rate your experience at the hotel and for taking the time to evaluate your stay, it is very important to us. Best regards
by A verified traveler
Posted 16 Nov 2024
Very good property highly recommended
Comment from Hotel Management
20 Nov 2024 by Fernando Moreno Durán- General Manager., Hotel Management
Dear Ivena. I would like to thank you for taking the time to rate your experience at the hotel and for taking the time to evaluate your stay, it is very important to us. Best regards:
by A verified traveler from Fort Lauderdale
Posted 13 Nov 2024
I never was offered or received any VIP treatment or drink
Comment from Hotel Management
15 Nov 2024 by Fernando Moreno Durán. General Manager., Hotel Management
Dear Mr. Abraham. Thank you very much for letting us know how was your experience in our hotel, your feedback is of great importance to us and is something we value immensely. Also, on behalf of our entire team let me present our sincere apologies, your comments have already been transmitted to our area managers to identify the mistakes made and to take corrective actions. It was a pleasure to have you as our guest and we hope to have the opportunity to serve you again soon.
by A verified traveler
Posted 11 Nov 2024
Great food
Comment from Hotel Management
12 Nov 2024 by Fernando Moreno Durán- General Manager, Hotel Management
Dear Julio. Receive a cordial greeting from the entire Hotel Sonesta Bucaramanga family, we thank you in advance for taking the time to make these comments and make known the appreciations that were given during your visit. Best regards
by A verified traveler
Posted 26 Oct 2024
Very good
Comment from Hotel Management
6 Nov 2024 by Fernando Moreno Durán- Gerente General. , Hotel Management
Mr.Cecilio.It has been a pleasure to have you as our guest, we are really glad to know that our service and our facilities were at your expectation. Thank you very much for taking a little bit of your time to complete this survey and we hope you come back soon. In case you have any additional comment or questions, please do not hesitate in contact me, I will be at your entire disposal.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Fernando Moreno Durán- Gerente General. , Hotel Management
Quisiera agradecerle por haberse tomado el tiempo de calificar su experiencia en el hotel y el tomarse su tiempo para evaluar su estadía, para nosotros es muy importante. Saludos cordiales
by A verified traveler
Posted 24 Oct 2024
awesome
Comment from Hotel Management
25 Oct 2024 by Fernando Moreno Durán- Gerente General. , Hotel Management
Dear Ever.I would like to thank you for taking the time to write your experience at the hotel and taking the time to evaluate your stay, for us it is very important each of your comments about our services.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Fernando Moreno Durán- Gerente General. , Hotel Management
Apreciada Luna. En nombre de la familia Hotel Sonesta Bucaramanga quisiera agradecerle por haberse tomado el tiempo de calificar su experiencia en el hotel, para nosotros es muy importante su opinión acerca de nuestros servicios. Saludos cordiales.
by A verified traveler from Pembroke Pines
Posted 10 Oct 2024
The hotel is located in a centric area close to malls, restaurants and hospitals.
Comment from Hotel Management
15 Oct 2024 by Fernando Moreno Durán- General Manager. , Hotel Management
Dear Carlos. Receive a cordial greeting from the entire Hotel Sonesta Bucaramanga family, we thank you in advance for taking the time to make these comments and make known the appreciations that occurred during your visit. Best regards
