Ratings based on 4,907 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Located close to Universal Studios, but had to drop off handicapped guest at hotel since I had to drive awhile for parking, but no charge with room key. The line to check in was long and no way to do it online. The front desk brought extra towels to room.
Comment from Hotel Management
21 Nov 2024 by CBBR Management, Hotel Management
Thank you for your review and for choosing Cabana Bay. We’re delighted that our proximity to Universal Studios was convenient for your visit. However, we’re sorry to hear about the challenges you faced with parking and the check-in process. We understand how important accessibility and efficiency are, and your feedback will help us identify areas for improvement. It’s great to know that our front desk team promptly brought extra towels to your room. We appreciate your feedback and hope to have the opportunity to provide an even better experience during your next stay. Warm Regards, Universal Cabana Bay Beach Resort Management
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by CBBR Management, Hotel Management
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal Cabana Bay Beach Resort Management.
by A verified traveler
Posted 19 Nov 2024
It was awesome
Comment from Hotel Management
20 Nov 2024 by CBBR Management, Hotel Management
Thank you for your review and for choosing Cabana Bay. We’re thrilled to hear you had an awesome time with us. We appreciate your feedback and we look forward to welcoming you back for another amazing experience soon! Have a swell day, Universal Cabana Bay Beach Resort Management.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by CBBR Management, Hotel Management
Thank you for your review and for choosing Cabana Bay. We sincerely apologize for any inconveniences you encountered. We appreciate your feedback and hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Sincerely, Universal Cabana Bay Beach Resort Management
by A verified traveler
Posted 18 Nov 2024
After coming from staying at a Disney property, Cabana Bay Resort was somewhat disappointing. First off, you have to pay extra for every little thing it seems, from parking to pool rafts! The shower barely had any water pressure, and the walls are paper thin, as we listened to our neighbors late at night and early in the morning. Otherwise, the room was clean and the property grounds were nice with the restaurants and pools!
Comment from Hotel Management
18 Nov 2024 by CBBR Management, Hotel Management
Thank you for your review and for choosing Cabana Bay. We’re sorry to hear that your experience at our resort didn’t meet your expectations. We understand how frustrating additional fees can be and appreciate your feedback as we continuously evaluate our offerings. We’re also sorry to hear about the issues with water pressure and noise, and we will share your comments with our team to ensure we address these concerns moving forward. We're glad you enjoyed the cleanliness of the room and the amenities like the pools and restaurants. We appreciate your feedback and we hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Warm Regards, Universal Cabana Bay Beach Resort Management.
by A verified traveler
Posted 17 Nov 2024
I love this property because it really brings out the kid in me. However, it is overpriced with nothing, NOTHING included in the price. You pay additional for everything and the prices are a bit higher than you need for a property near universal with shuttles. However, it is beautiful, very convenient to Volcano Bay and has some nice on property amenities.
Comment from Hotel Management
18 Nov 2024 by CBBR Management, Hotel Management
Thank you for your review and for choosing Cabana Bay. We’re so glad to hear that you love the property and its convenience to Volcano Bay. We understand your concerns about the additional costs, and we truly appreciate your perspective. While we strive to offer a variety of amenities and services to enhance our guests' experience, we know that value is important, and we’re always looking for ways to improve. We appreciate your feedback and hope to welcome you back for another stay soon! Have a swell day, Universal Cabana Bay Beach Resort Management.
by A verified traveler from Gold Beach
Posted 16 Nov 2024
Amenities, cleanliness, and friendliness of staff was awesome!
Comment from Hotel Management
18 Nov 2024 by CBBR Management, Hotel Management
Thank you for your review and for choosing Cabana Bay. We’re thrilled to hear that you enjoyed our amenities, found the hotel clean, and had a positive experience with our staff. We appreciate your feedback and we look forward to welcoming you back for another fantastic stay! Have a swell day, Universal Cabana Bay Beach Resort Management.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by CBBR Management, Hotel Management
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal Cabana Bay Beach Resort Management.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by CBBR Management, Hotel Management
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal Cabana Bay Beach Resort Management.
