Ratings based on 901 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
It’s a nice clean property good location
by A verified traveler
Posted 20 Nov 2024
The hotel was conviently located and affordable, however, there were sugar ants in the room and a few other small bugs. The hall smelled of mildew, and the complimentary water tasted moldy.
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 19 Nov 2024
The suite we had was a great set up but our 2nd bathroom the tub did not drain. Cleaning supplies were left on the sinks and towels on the floors. We spoke with the staff and did get a comp for the destination fee.
by A verified traveler
Posted 19 Nov 2024
no ac in rooms. very miserable hot. toilet backed up shower broken and door lock in bathroom broken.
by A verified traveler
Posted 19 Nov 2024
Mold stains on all the bedding.
by A verified traveler
Posted 18 Nov 2024
There were cockroaches in our room and the fire alarm kept going off
by A verified traveler
Posted 17 Nov 2024
Love this property. It was our second stay here..
Comment from Hotel Management
18 Nov 2024 by John S. Front Office, Hotel Management
Dear Diana,Thank you so much for choosing to stay with us once again. We truly appreciate your loyalty, and it was a pleasure to welcome you back to our property.Your continued support means the world to us, and we're delighted to hear that you loved your second stay with us. We strive to create an exceptional experience for all our guests, so it's always rewarding to receive feedback like yours.At our property, we are committed to providing outstanding service and ensuring that our guests feel comfortable and well taken care of. If there is anything specific that made your stay memorable, we would love to hear more about it. Your feedback encourages our team to continue delivering exceptional hospitality to all our valued guests.Thank you again for your kind words and for choosing us as your preferred hotel. If you ever have any questions or additional feedback, please don't hesitate to reach out to us. Our team is here to assist you in any way we can.Kind Regards
by A verified traveler
Posted 17 Nov 2024
Smelled bad.
Comment from Hotel Management
18 Nov 2024 by John S. Front Office, Hotel Management
Dear Kevin,Thank you for taking the time to share your feedback with us. We appreciate your honest review of your recent stay. I'm sorry to hear that you found a bad smell during your visit.We take cleanliness very seriously and strive to provide a pleasant and comfortable environment for our guests. We have a dedicated housekeeping team that works diligently to ensure all areas of the hotel are clean and fresh. However, we understand that odors can sometimes occur, and we apologize for any inconvenience caused.Your feedback is valuable to us, and we will definitely address this issue with our housekeeping team to ensure that such instances are minimized in the future. Please be assured that we are committed to maintaining high standards of cleanliness throughout the hotel.If you encounter any issues during your stay in the future, please don't hesitate to reach out to our front desk team. They are available 24/7 and are always ready to assist you with any concerns you may have. Our goal is to make your stay as enjoyable as possible.Once again, we apologize for any discomfort caused, and we appreciate your understanding
by A verified traveler
Posted 17 Nov 2024
Very basic hotel, nothing special, my room had a very musky odor, tv was not operational, the bathtub was extremely slick, no microwaves, on the positive note the beds were comfortable, and the front desk was nice . Other than that I would just pay more to stay next door at the doubletree
Comment from Hotel Management
18 Nov 2024 by John S. Front Office, Hotel Management
Dear Adam,Thank you for taking the time to provide us with your feedback. Your opinion is valuable to us, and we appreciate both your compliments and your concerns. I apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and it appears we may have fallen short during your visit. Your comments regarding the musky odor in your room and the non-operational TV have been duly noted. Maintaining a pleasant and fresh atmosphere is a top priority, and we will work with our housekeeping team to address these issues promptly. Additionally, I will ensure that our maintenance team inspects the TV in that room to rectify the problem.I'm glad to hear that you found our beds comfortable and our front desk staff nice. Positive interactions and a good night's sleep are essential ingredients for a pleasant stay, and we are pleased that we could provide you with that. However, I regret that you felt our hotel was basic, and I'm sorry for any disappointment caused by the lack of microwaves.While we understand that the Doubletree next door may offer additional amenities and features, we hope you will reconsider staying with us in the future. We continuously strive to enhance our guests' experience, and your feedback helps us in that pursuit.Once again, thank you for your review. We value your feedback and hope to have the opportunity to provide you with an improved experience on a future visit.
