Ratings based on 975 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Great place to visit
Comment from Hotel Management
17 Jan 2025 by FOS, Hotel Management
Thank you for the review. We hope to welcome you back soon.
by A verified traveler
Posted 16 Jan 2025
The lady’s Receptionist at check in counter, she not happy , not friendly, when asked about surroundings, did not want to help, when booked a room to stay a few more days feels like she not welcome we stay. But the lady’s breakfasts very good. She very cool and nice
by A verified traveler
Posted 11 Jan 2025
by A verified traveler from Deltona
Posted 4 Jan 2025
Great place very clean and quite.
by A verified traveler from Raleigh
Posted 2 Jan 2025
The property was in a good location for Universal and close enough to Disney Springs. The big surprise was the breakfast was not complimentary--it is $20.00 per person and the nice lady working breakfast said that it is worth it because they have a Chef on site, but I do not think it was any different then what you would get free at any other Hilton. I must not have been clear that breakfast was not complimentary, but we were never told at check in either. When I asked the front desk staff about it, she said oh you are with a third party booking site and you are only a Silver Hilton Honor Member--just shy of don't care pay for breakfast and good bye. That was that. The room was clean and the property nice, but the staff and breakfast were a disappointment.
by A verified traveler
Posted 2 Jan 2025
Great hotel
by A verified traveler
Posted 2 Jan 2025
Well maintained and convenient to Universal.
by A verified traveler
Posted 2 Jan 2025
The room was lovely and big, we enjoyed the pool and tiki bar, the staff were really friendly and welcoming. We would definitely stay here again.
by A verified traveler from Oxford Al
Posted 2 Jan 2025
by A verified traveler
Posted 1 Jan 2025
Overall stay was excellent. The hotel was clean, location is excellent with easy accessibility to restaurants, shopping complex, they have transportation to universal studio which is a big help, breakfast was good. The swimming pool and the Tiki Bar were the highlights
