Ratings based on 831 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 24 Sep 2024
Beautiful and access to all amenities and restaurants. Quiet and easy to access
by A verified traveler
Posted 24 Sep 2024
Cambria is a good base to stay when visiting universal studios with on site hotel close by (4 minutes by walk) with a shuttle to the park. On arrival to the hotel before check in the staff seem to be blunt and unhelpful. We did have a couple of small problems with the rooms shower as it looked not cleaned properly but saw past this the first night only to return the next to a uncleaned room when to reception and was told you should ask us if you want a full clean wasn’t explained this clearly at check in. Spoke to the hotel manager and this was rectified straight away. Rooftop pool was great looking over universal and didn’t try Indian restaurant down stairs but smelt nice every night.
Overall nice stay just so wish the staff were more welcoming as this would go a long way. I think we broke the ice with them in the end. Didn’t catch the managers name but hats off you made me keep the faith in the true Orlando hospitality.
by A verified traveler
Posted 24 Sep 2024
Fun and convenient. Appreciated it's proximity to things and the fresh new feeling!
by A verified traveler
Posted 23 Sep 2024
by A verified traveler
Posted 23 Sep 2024
Positive : the hotel room itself is really nice. You can tell this is a new hotel as the rooms are upgraded, spacious and really nice. I would stay here again for the convenience of how close the parks are.
Negative : check in experience was horrible. When we pulled in, the valet was motioning to another car but my husband couldnt tell who he was pointing to so he was confused. So the valet guy thought it was wise to mouth profanity towards us as he crossed his arms. but unlucky for him, i can read lips. I suggest for the hotel to hire people who actually have customer service skills because he was inappropriate. I intended to complain about his behavior to the front desk but that was also a nightmare. At check in, front desk said Expedia apparently cancelled my booking even though I elected for the option to pay at the property and the booking still shows on my account with check in information in my email. He then tells me it's canceled and they are fully booked. Thankfully, the other front desk person was solution oriented and able to find us a room. I know it’s not their fault that booking was cancelled but they need to establish a better system. I am sure this hotel doesn’t care about content creators having negative experience but social media is how a lot of people book their vacations now. I was filming for Halloween horror nights and just by my negative check in I didn’t even include them in my post. But maybe next time will be better.
by A verified traveler
Posted 23 Sep 2024
by A verified traveler
Posted 22 Sep 2024
