Ratings based on 3,361 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Hotel was at a very convenient location and has an amazing pool! However the hotel room was a bit too small and guests in other rooms were very inconsiderate being very noisy, slamming doors, kids playing ball after midnight into the hours of the morning, front desk didn't answer when we called neither was there a security to alert as the Hotel fully states quiet time 11pm to 7am
by A verified traveler
Posted 31 Dec 2024
Poor Room service , never happens, dirty room at entrance, unsafe corridor floor 14. Ice machine never work in floor 9-12
Comment from Hotel Management
31 Dec 2024 by Avanti Palms Resort and Conference Center, Hotel Management
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.
by A verified traveler
Posted 30 Dec 2024
I was impressed with the pics online but upon check In, it was totally wrong. The hotel overall was very dirty outside the perimeter plus the room was dirty.
House keeping/linen/towels was upon request and it needed to be 24hours advance notice. We requested it once and they said “we will try”. It never happened.
You can never get hold of anyone at the front desk or concierge. Upon checking in, the line was extremely long with only 2 employees. I would NOT recommend this hotel to anyone.
Comment from Hotel Management
31 Dec 2024 by Avanti Palms Resort and Conference Center, Hotel Management
Thank you for your feedback. We are terribly sorry to learn that your experience was not as pleasurable as we would have hoped. We always encourage our guests to reach out to us if there is anything we can do to make your stay a more pleasurable one. Our team would have been more than happy to address your concerns, and this is not to the high standards we aim to achieve. We truly hope you allow us another opportunity in the future.
by A verified traveler from Terrell
Posted 30 Dec 2024
Nice resort. Good price.
Comment from Hotel Management
31 Dec 2024 by Avanti Palms Resort and Conference Center, Hotel Management
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.
by A verified traveler
Posted 30 Dec 2024
Great!
Comment from Hotel Management
31 Dec 2024 by Avanti Palms Resort and Conference Center, Hotel Management
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.
by A verified traveler
Posted 30 Dec 2024
The stake house beside the building made it small great and the rooms were super clean but the heat didn’t work that’s the only downside
Comment from Hotel Management
31 Dec 2024 by Avanti Palms Resort and Conference Center, Hotel Management
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.
by A verified traveler
Posted 30 Dec 2024
Double room spacious, airy feel, room was dusty, bathroom very outdated. Broken wall tiles tub dirty with residue and hair in tub Room smells muggy
Overall i was there just for a few hrs overnight not bad
Comment from Hotel Management
31 Dec 2024 by Avanti Palms Resort and Conference Center, Hotel Management
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.
by A verified traveler
Posted 28 Dec 2024
My kids & I love it there The tower building was incredible
Comment from Hotel Management
31 Dec 2024 by Avanti Palms Resort and Conference Center, Hotel Management
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.
by A verified traveler
Posted 28 Dec 2024
The property wasn't clean.The carpets had paper and trash all around.The property is outdated needs a upgrade. The toilet has a lingering noise when you flush.I stayed for three nights and was given a half of roll of tissue. I called the front desk three times asking for toilet paper.I never received it.I had get tissue from a housekeeper that was outside another room.It's to many other properties in the area to stay there.
Comment from Hotel Management
31 Dec 2024 by Avanti Palms Resort and Conference Center, Hotel Management
Thank you for your feedback. We are terribly sorry to learn that your experience was not as pleasurable as we would have hoped. We always encourage our guests to reach out to us if there is anything we can do to make your stay a more pleasurable one. Our team would have been more than happy to address your concerns, and this is not to the high standards we aim to achieve. We truly hope you allow us another opportunity in the future.
by A verified traveler
Posted 28 Dec 2024
The resort is close to many restaurants and gift shops, but our room did not get cleaned or serviced. When we have checked in the room the floor was still dirty and has not been swept. One of the staff was rude and did not allow a recheck in.
Comment from Hotel Management
31 Dec 2024 by Avanti Palms Resort and Conference Center, Hotel Management
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.
