Ratings based on 288 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
The hotel/staff was great. I will stay there again.
by A verified traveler
Posted 13 Nov 2024
Outstanding
Comment from Hotel Management
16 Dec 2024 by Carlo, Hotel Management
Thank you! We look forward to welcoming you again soon.Best regards
by A verified traveler from MITCHAM
Posted 5 Nov 2024
Elegant Palazzo style period property with very high ceilings. Water leaked from where the hose joined the shower head in the bathroom. Kettle on main table had no power socket, so each time I boiled water had to move kettle to bedside table for the socket and then remove it back to the main table. Staff were very professional and helpful. Did not choose breakfast.
by A verified traveler from Toronto
Posted 5 Nov 2024
Location is good. Can walk to train station, Mercato Central and Duomo. Lots of dining options near the hotel
by A verified traveler
Posted 2 Nov 2024
Good breakfast. Breakfast staff very friendly. Front desk staff very efficient. Fast check in and out. Convenient to places of interest and the main train station. Felt safe walking around in the area. Facility is overall nice but the shower place door had loose seals and water got out and wet the floor. Besides that everything is good.
by A verified traveler from Glendale
Posted 2 Nov 2024
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
29 Oct 2024 by tommaso, Hotel Management
Gentile Cliente,La vostra opinione è importante per noi.Cordiali saluti
by A verified traveler
Posted 23 Oct 2024
Enjoyed our stay here. This is an older hotel but maintains a special charm that you can’t find at other accommodations. The staff was lovely, and we were even allowed to check in early. The breakfast buffet was mediocre and there’s a mildew smell in some places but overall, we had a positive experience.
Comment from Hotel Management
29 Oct 2024 by tommaso, Hotel Management
Gentile Cliente,La vostra opinione è importante per noi.Cordiali saluti
by A verified traveler
Posted 20 Oct 2024
The staff Carlos and the girl at the front desk were super helpful and accommodating. The bell staff was fabulous and friendly. The hotel was beautiful and the breakfast was delicious
Comment from Hotel Management
29 Oct 2024 by tommaso, Hotel Management
Gentile Cliente,La vostra opinione è importante per noi.Cordiali saluti
by A verified traveler
Posted 13 Oct 2024
We spent two nights here in Florence. Room was sufficient in size. Bathroom shower was a bit small. The staff was awesome and the hotel is within a walkable distance from the sights.
Comment from Hotel Management
29 Oct 2024 by tommaso, Hotel Management
Gentile Cliente,La vostra opinione è importante per noi.Cordiali saluti
