Ratings based on 974 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Reception
Comment from Hotel Management
18 Nov 2024 by Francesco Marzola - General manager, Hotel Management
Dear guy,Thank you for your review.We hope to see you again soon in Florence.Greetings from all the staffFrancesco MarzolaDirector
by A verified traveler
Posted 9 Oct 2024
decent breakfast
Comment from Hotel Management
15 Oct 2024 by Francesco Marzola, Hotel Management
Dear Edwin,Thank you for your review.We hope to see you again soon in Florence.Greetings from all the staffFrancesco MarzolaDirector
by A verified traveler
Posted 5 Oct 2024
The hotel was not a four-star hotel. It’s a two star hotel. There was a pungent odor in the rooms in the bathrooms were downright nasty.
Comment from Hotel Management
17 Oct 2024 by Francesco Marzola - General Manager, Hotel Management
Dear James,Thank you for your review.We're sorry to know about that only through this message, we could do something about that while you where at the hotel.Our housekeepr check the rooms everyday but didn't find any smell into your room.Best RegardsFrancesco MarzolaDirector
by A verified traveler
Posted 4 Oct 2024
Very convenient
Comment from Hotel Management
4 Oct 2024 by Francesco Marzola Director, Hotel Management
Dear Shyam,Thank you for your review.We hope to see you again soon in Florence.Greetings from all the staffFrancesco MarzolaDirector
by A verified traveler
Posted 21 Aug 2024
The room was clean and bed was good. Needs to improve AC efficiency
Comment from Hotel Management
25 Aug 2024 by Francesco Marzola, Hotel Management
Dear Anil,Thank you for rating our hotel! We are very happy that your stay was pleasant and we hope to see you again soon.Kind regards,Francesco Marzola General Manager
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
18 Aug 2024 by Francesco Marzola, Hotel Management
Gentile Monica, grazie per aver condiviso la sua esperienza e lasciato questa bellissima recensione. Speriamo di poterla accogliere nuovamente per il suo prossimo soggiorno a Firenze Cordiali Saluti Francesco Marzola Direttore
by A verified traveler
Posted 27 Jul 2024 on Orbitz
This hotel is so weird. The shower was see through, the location was terrible and the decor was so dated.
Comment from Hotel Management
3 Aug 2024 by Francesco Marzola Director, Hotel Management
Dear Carly,Thank you for evaluating our hotel.We are very sorry if your stay did not meet your expectations.Best regards,Francesco MarzolaDirector
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
18 Aug 2024 by Francesco Marzola, Hotel Management
Dear Connie,Thank you for rating our hotel! We are very happy that your stay was pleasant and we hope to see you again soon.Kind regards,Francesco Marzola General Manager
by A verified traveler
Posted 11 Jul 2024
I loved the rooms they are cool looking very spacious . Good price and god service
Breakfast was good . Defitly recommend
Comment from Hotel Management
15 Jul 2024 by Francesco Marzola - General Manager, Hotel Management
Dear Justina,Thank you for your rating our hotel! We are very glad that your stay was pleasant and we hope to see you again soon.Best regards,Francesco MarzolaDirector
by A verified traveler
Nice experience
Posted 6 Jul 2024 on HotelsOverall a good stay would stay there again
Comment from Hotel Management
7 Jul 2024 by Francesco Marzola General Manager, Hotel Management
Dear Marc,Thank you for sharing your evaluation after your stay. We hope to be able to welcome you again for a next stay in Florence.Best regardsFrancesco MarzolaDirector
