Ratings based on 214 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Overall the property was good. It was in a great location. The street outside was well lit at night and people played music or sang opera in the piazza in the evenings. Lot's of dining options. Bathroom is a little small and the elevator only goes to the fifth floor. We stayed on the 7th floor so we had to carry our bags up two flights.
by A verified traveler
Posted 25 Oct 2024
by A verified traveler from Honolulu
Posted 19 Oct 2024
Very disappointed,came in past 3 PM and claimed that room is not ready and they’re fixing the AC since it’s not working . Receptionist person keeps saying in 20 min it will be ready , still when I asked back she tells me again give me another 5 min. Guests that were coming to check in after me got their rooms while I was still waiting. I told her am really tired and just came in from a 16 hour flight and need to rest and shower. I asked her back again and it was past 4 PM and she tells me room not ready. When I told her will complained to Alessandra and Expedia for false promises to check in and her boss came in and finally took care to give me a room. Will never come to this hotel again.
Comment from Hotel Management
21 Oct 2024 by Alessandra - Owner, Hotel Management
Dear Guest,I am very saddened by your opinion of our property.At the time of your arrival, which was about an hour earlier than communicated, a technician was checking the correct functioning of the air conditioning system in your room.At the moment of the departure of the previous guests, in fact, we had realized that the guests had tampered with the air conditioning system and therefore we had immediately called a technician to restore the system.Therefore, when you arrived, the technician was completing his check.During your wait on the reception sofa, other guests arrived and were able to enter their rooms as their rooms, of a different type than the one you booked, were ready.We therefore apologize for having made you wait a few minutes but it was necessary to be able to check you in to your perfectly functioning room. Unfortunately, the check took only a few minutes longer than expected, we are truly sorry.Having said that, we hope that on the contrary you can return soon since now everything is perfectly functioning.Best regards
by A verified traveler
Posted 8 Oct 2024
Everything is perfect! I will comeback when I stay Florence again!
Comment from Hotel Management
21 Oct 2024 by Alessandra - Owner, Hotel Management
Dear Guest,We are truly honored by your promise.We look forward to having you back soon.All the best!
by A verified traveler
Posted 29 Sep 2024
This will be my go to hotel while staying in Firenze!
The location was stellar, the hotel was charming crisp and energized while being very true to Toscana !
Grazie Mille
Comment from Hotel Management
1 Oct 2024 by Alessandra , Hotel Management
Thank you very much for staying with us.It looks like you come to Florence quite regularly and that you know very well Firenze and Toscana. Tornabuoni Suites aims to be your home in Florence every time you would like to spend some time in the city.Looking forward to your next visit All the best
by A verified traveler
Posted 19 Sep 2024
This hotel was stunning! The rooms were clean and spacious, staff was very kind and it was an overall great stay!
by A verified traveler
Posted 5 Sep 2024
Amazing location! Rooms are spacious and very clean with everything you need. Highly recommended!
by A verified traveler
Posted 24 Aug 2024
Enjoyed stay there. Pretty property. Centrally located. Friendly helpful staff. Definitely hoping to stay there whenever I have an opportunity to vacation there again.
Comment from Hotel Management
30 Aug 2024 by Alessandra - Owner, Hotel Management
We wish to hank you for staying with us and hopefully see you soon!Best wishes
by A verified traveler
Posted 10 Aug 2024
Great location, fridges in room didn’t keep anything cold. No amenities available. No ice. Not sure I would stay there again
Comment from Hotel Management
11 Aug 2024 by Alessandra - Owner, Hotel Management
Dear guestWe thank you for taking the time for a feedback..Although we would like to say that our fridges are working fine they do keep cool bevarages but not super cold..regarding ice, we are adding shortly an ice machine so that will be available maybe on your next visit if you decide to come back and see us!As far as amenities..we do offer amenities would like to understand which ones you were missing.Thank you for your feedback!TSC
by A verified traveler
Posted 9 Aug 2024
this place was amazing, staff very professional and very nice. close to the plaza and super clean and comfortable. one of my favorite
Comment from Hotel Management
10 Aug 2024 by TSC/ Front desk, Hotel Management
Dear guest,Thank you very much for your warm review. Your words fills us with joy.We look forward to welcoming you back here again.Best wishes
