Ratings based on 947 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Perfect
by A verified traveler
Posted 14 Nov 2024
A really nice hotel. Just a couple of things: the pool water is WAY too cold! It's was actually unpleasant. Also, the bars and restaurants should allow you to charge items to your room.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by TSH Florence Team, Hotel Management
Hi Greg,Thank you so much for the amazing review!We love that you loved us... and we love you right back 3Til next time,
by A verified traveler
Posted 11 Nov 2024
Amazing stay, thank you so much!
Comment from Hotel Management
14 Nov 2024 by TSH Florence Team, Hotel Management
Hi Katie,Thank you for the lovely review!We're glad you had a good time with us and we really hope to see you again :)Happy travels,
by A verified traveler from Gainesville
Posted 11 Nov 2024
Photos trick you! It is dirty, showers are dirty, they do not answer the phone called like 10 times and was waiting for over 30 minutes and when asked about why provided lame excuse with attitude. Also do not stay in a room that faces the road the bedrooms are not sound proof, get and interior room.
Comment from Hotel Management
11 Nov 2024 by Community Manager , Hotel Management
Dear Eduardo,greetings from The Social Hub Florence and thank you for sharing your experience with us.We are truly sorry and at the same time surprised about your feedback as in our internal records we have no traces of any inconvenience with both rooms you stayed during your 3 nights.We are sorry that our hotel did not meet your expectations as our main aim is that every guests leaves with the desire to come back.Please do not hesitate to get in contact with me for any further support and we wish you a pleasant day ahead.With kindest regards,Emiliano Fagnani
by A verified traveler
Posted 10 Nov 2024
An excellent hotel, just a little outside of the busy area, and nice and quiet at night. You can walk everywhere. The breakfast is outstanding. The hotel contains a free laundry.
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 7 Nov 2024
Loved this hotel. Comfortable rooms. Great breakfast. 20 mins walk to attractions and staff is friendly
by A verified traveler
Posted 5 Nov 2024
Nice property , walking distance to the attractions, very clean, nice staff, but the rooms are very small but comfortable.
Comment from Hotel Management
5 Nov 2024 by FN, Hotel Management
Hi Jesiga, Thank you so much for your feedback! We're glad that you found our staff nice and the rooms comfortable! We look forward to having you with us again (:TSH Florence Team
by A verified traveler
Posted 2 Nov 2024
Everything was as advertised. Staff was very friendly and helpful! They helped store our bags since we showed up before check in time.
Comment from Hotel Management
5 Nov 2024 by TSH Florence, Hotel Management
Hi Erick!Thanks for the feedback! We're constantly looking to improve our hotel experience, so hearing from you really helps.We are flattered to read your comments and super happy that our staff was able to make you feel welcome! We will pass your comments on to the team! ;) Until the next time, The Social Hub
