Ratings based on 967 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Good access to the Tram, which is the main reason why we stayed here. Breakfast was also good, with eggs, bacon, and a good variety of pastries. Only downside was no power plugs near the bed, which was unusual for a hotel.
by A verified traveler
Posted 4 Nov 2024
Fantastico!!
Comment from Hotel Management
11 Nov 2024 by GENERAL MANAGER, Hotel Management
Dear Guest,thank you for taking the time to convey your views on our Starhotels Tuscany Firenze.We hope to have the pleasure of welcoming you in Starhotels once again,kind regardsMauro Polmonari - General Manager
by A verified traveler
Posted 31 Oct 2024
This was a great spot. Right next to the railway. It's not far from everything, but far enough away to be peaceful. Great service and awesome rooms.
Comment from Hotel Management
1 Nov 2024 by GENERAL MANAGER, Hotel Management
Dear Guest, we have the pleasure to understand that your recent stay was excellent and desire to thank you to convey your rating.Hoping to welcoming you at Starhotels Tuscany once again,kind regardsMauro Polmonari - General Manager
by A verified traveler
Posted 27 Oct 2024
Everything was very good but no bellboy which I really needed
Comment from Hotel Management
28 Oct 2024 by GENERAL MANAGER, Hotel Management
Dear Guest,thank you to convey your view on our Stahotels Tuscany, we are happy you lived a pleasant experience.Kind regardsMautro Polmonari - General Manager
by A verified traveler
Posted 23 Oct 2024
Great location, but the staff of the hotel WAS NOT great!
Comment from Hotel Management
26 Oct 2024 by GENERAL MANAGER, Hotel Management
Buonasera dallo Starhotels Tuscany,abbiamo ricevuto il feedback del suo recente soggiorno e ci dispiace apprendere che non sia stato positivo. Sarebbe per noi molto utile avere da parte sua una maggiore specifica su cosa non è stato di suo gradimento, in modo così da poter intervenire e risolvere eventuali disservizi riscontrati.La ringraziamo per la collaborazione e ci auguriamo di poterla rivedere ancora allo Starhotels Tuscany, certi di poter offrire un servizio all'altezza delle sue aspettative.Mauro PolmonariDirettore
by A verified traveler
Posted 23 Oct 2024
All went well. Rooms were clean, if I’m being picky the rooms could use some upkeep. Marks on walls from suitcases etc.. All in all, it was quiet and safe and staff tried to be helpful with language barrier. They could increase their supply of gluten free for meals.
Comment from Hotel Management
26 Oct 2024 by GENERAL MANAGER, Hotel Management
Dear Guest,thank you for your feedback on Starhotels Tuscany Firenze.Kind regardsMauro Polmonari - General Manager
by A verified traveler from Los Angeles
Posted 22 Oct 2024
Great location for hotel in Florence. Train is across the street so easy ride from airport and to city center. Hotel is great next to grocery store and great local restaurants. The staff are friendly and so helpful.
Comment from Hotel Management
23 Oct 2024 by GENERAL MANAGER, Hotel Management
Dear Guest, we have the pleasure to understant that your recent stay was pleasant, thank you for taking your time to give us your feedback.Hoping to welcoming you here soon again,kind regardsMauro Polmonari - General Manager
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by GENERAL MANAGER, Hotel Management
Dear Guest,thank you for your feedback on Starhotels Tuscany Firenze.Kind regardsMauro Polmonari - General Manager
by A verified traveler
Posted 16 Oct 2024
Away from the busy part of Florence. It was close to a mall that had a grocery store and restaurants.
Comment from Hotel Management
21 Oct 2024 by GENERAL MANAGER, Hotel Management
Dear Guest,thank you to convey your view on our Stahotels Tuscany, we are happy you lived a pleasant experience.Kind regardsMauro Polmonari - General Manager
by A verified traveler from Toledo
Posted 8 Oct 2024
The property is fantastic. The only negative is that the first person I encountered at checkin was rude and impatient and blamed me for each room requirement on the reservations not matching the names assigned to the our multiple rooms we rented. I book through Expedia because many European websites can't be reached from the U.S.A. But after this initial unpleasant first impression everything was fine.
Comment from Hotel Management
13 Oct 2024 by GENERAL MANAGER, Hotel Management
Dear Guest,thank you for the your time spent to convey your views about Starhotels Tuscany Firenze. It is a great pleasure to hear that you enjoyed your stay with us and your kind words motivate us to reach our high standards day by day.Hoping to welcoming you in Starhotels once again,Kind RegardsMauro polmonariGeneral Manager
