Ratings based on 856 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from sabana grande
Posted 17 Oct 2024
There is no shrewd curtain and TV never turn on…
Comment from Hotel Management
20 Oct 2024 by silvia, Hotel Management
Dear Guest, We are pleased to learn that your recent stay was pleasant and desire to thank you to convey your rating. We hope to welcome you again at Starhotels Michelangelo.Kind regards,Mauro Polmonari - General Manager
by A verified traveler
Posted 30 Aug 2024
Very friendly staff. Classy, and very clean hotel is in a quiet district next to the river and near a very good Indian resturant.
Comment from Hotel Management
4 Sep 2024 by GM, Hotel Management
Dear Guest,Thank you for taking the time to convey your views on Starhotels Michelangelo Firenze and it's a pleasure for us to hear that your experience was pleasant.We hope to have the pleasure of hosting you here again.Kind regardsMauro Polmonari - General Manager
by A verified traveler
Posted 25 Aug 2024
This was my favorite stay in Europe. Stunning, great location. I didn’t want to leave!!
Comment from Hotel Management
26 Aug 2024 by Mauro Polmonari - General Manager, Hotel Management
Dear Guest, We would like to thank you for your beautiful words regarding your stay to our Starhotels Michelangelo these make us to much proud and we shared them with the entire hotel Staff. Hope to have the big pleasure to host you again for a next journey in Florence. Kindest regards
by A verified traveler
Posted 16 Aug 2024
We learned to take T1 tram which takes 2 stops to get to the center where all the shopping, restaurants, and sightseeings located. That wasn’t bad. We are traveling to 5 cities in Italy and already been to 4 of the planned destinations, this hotel was the best so far. Very clean hotel which is very important. Remember to stamp your ticket for the tram in the yellow machine inside the tram, otherwise you’ll get fined.
Comment from Hotel Management
17 Aug 2024 by direttore, Hotel Management
Dear Guest, We are glad to know that you enjoyed your experience with us and we are grateful for your appreciation of our location and rooms. Your kind words make us proud and inspire us to do our best. Hoping to host you again in Starhotels Michelangelo. Best regards,Mauro Polmonari - General Manager
by A verified traveler
Posted 14 Aug 2024
The staff was exceptional. We spent three weeks in hotels and the front desk staff were the most helpful and engaging we found anywhere. We borrowed bikes to ride on the walls of Lucca—a must, took the train to Pisa and enjoyed our time wandering around Lucca and sampling local cuisine. The staff was helpful in recommending restaurants and making reservations. We also took advantage of the spa and masseuse. She was terrific.
Comment from Hotel Management
15 Aug 2024 by GM, Hotel Management
Dear Guest,we desire to thank you for your kind feedback!We are happy to learn that your stay was enjoyable.Hoping to welcoming you in Starhotels once again,kind regardsMauro Polmonari - General Manager
by A verified traveler
Posted 7 Aug 2024
Appreciated the daily housekeeping and attention to detail from the cleaning staff. The front desk told me the amount due for the city tax on the first day and I paid however was made to pay additional when checking out which I found to be very odd. They were unable to provide a reason for the change in amount when my reservation was non-refundable and pre-paid for 4 nights over a month in advance. Air conditioning was okay.
Comment from Hotel Management
9 Aug 2024 by direttore, Hotel Management
Dear Guest,we would like to thank you for your review and your kind appreciations regarding the attention of our housekeeping staff for the details of their job. Hope to ha the pleasure to host you again in Starhotels Michelangelo in Florence.Kind regardsMauro Polmonari - General Manager
by A verified traveler
Posted 21 Jul 2024 on Hotels
The room is very spacious. Totally enough room to house for two adults & two kids.
Would recommend this for a family
Front desk staff was more than helpful and just totally awesome
Comment from Hotel Management
22 Jul 2024 by GM, Hotel Management
Dear Guest,Thank you very much for choosing Starhotels Michelangelo Firenze and for highlighting our priorities in your comments, such as the comfort of our room along with the courtesy of our staff.We hope to have the pleasure of hosting you again,Kind regards,Mauro Polmonari- General Manager
by A verified traveler
Posted 13 Jul 2024 on Orbitz
Comment from Hotel Management
3 Aug 2024 by direttore, Hotel Management
Dear Guest,thank you for spending little of your personal time to leave us a feedback on our Starhotels Michelangelo. We hope to have the pleasure to host you for a next stay in Florence.Kind regardsMauro Polmonari - General Manager
by A verified traveler
Posted 9 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by direttore, Hotel Management
Dear Guest,thank you for your feedback about our Starhotels Michelangelo. We are happy to understand that your stay has been excellent.Hope to have the pleasure to welcome you again soon.Kindest regardsMauro Polmonari - General Manager
by A verified traveler
Posted 30 Jun 2024 on Hotels
Comment from Hotel Management
6 Jul 2024 by GM, Hotel Management
Dear Guest,Thank you for sharing your views on Starhotels Michelangelo. We are happy to learn that you had a pleasant experience here.Kind regards,Mauro Polmonari- General Manager
