Ratings based on 815 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Easy access to the interstate
by A verified traveler
Posted 16 Nov 2024
It was great
Comment from Hotel Management
21 Nov 2024 by Shauna P., Hotel Management
Thank you for the 5 out of 5!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Shauna P., Hotel Management
Thank you for taking the time to leave us a review! We appreciate your feedback and are glad to hear that you had a generally positive experience with us. However, we also understand that there may have been areas where we fell short of your expectations. We’d love to learn more about what we could do to make your next experience a 5-star one. Please feel free to share any specific suggestions or concerns. We look forward to the opportunity to serve you better!
by A verified traveler from Charleston
Posted 9 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Shauna P., Hotel Management
Thank you for taking the time to leave us a review! We appreciate your feedback and are glad to hear that you had a generally positive experience with us. However, we also understand that there may have been areas where we fell short of your expectations. We’d love to learn more about what we could do to make your next experience a 5-star one. Please feel free to share any specific suggestions or concerns. We look forward to the opportunity to serve you better!
by A verified traveler from Palm Beach Gardens
Posted 9 Nov 2024
STAY AWAY! The room was filthy with blood stains on the carpet all over. The rooms are in the 50's era. It requires a whole new renovation. It's HORRIBLE HORRIBLE HORRIBLE
Comment from Hotel Management
21 Nov 2024 by SHS , Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. Cleanliness and guest satisfaction are our top priorities, and it is concerning to hear that the room did not meet those standards. Please know that what you described is absolutely unacceptable, and we will address this issue with our housekeeping team immediately to ensure that this does not happen again.We also regret that the overall condition of the room was not up to your expectations. Your comments about the need for renovation have been noted, and we will share them with the appropriate team for further review.We understand your frustration, and we truly appreciate you bringing this to our attention. Again, our sincerest apologies for the experience, and we hope to have the chance to restore your confidence in our hotel.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Shauna. P., Hotel Management
Thank you for the 5 out of 5
by A verified traveler
Posted 4 Nov 2024
Rooms had odor that won't go away even with me spraying with lysol daily. had two room and they both had the smell of unclean carpet-- which the carpet do need a good cleaning. The bathtub had a rust like stain that's not removable with me scrubbing it--need new stubs or just a plain shower only.
Comment from Hotel Management
21 Nov 2024 by SHS, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We are very sorry to hear that the rooms had an unpleasant odor and that the cleanliness of the carpets and bathtub did not meet your expectations. We understand how important it is for our guests to feel comfortable, and we take your concerns seriously.We will be addressing these matters with our housekeeping team to ensure that the carpets are properly cleaned and that any issues with the bathroom, including the rust stains, are promptly fixed. We also appreciate your suggestion about updating the tubs, and we will forward that feedback for further consideration.Thank you again for bringing this to our attention. We hope you’ll give us another opportunity to provide a better experience in the future.
by A verified traveler
Posted 27 Oct 2024
Stains on carpet, smelled of mildew, mold in fridge, water pour out of the pipes under the sink onto the carpet, bathtub shower transition pin wouldn’t budge from shower, phones didn’t work
Comment from Hotel Management
29 Oct 2024 by Springhill Guest Services, Hotel Management
Thank you for sharing your feedback regarding your recent stay. I’m truly sorry to hear about the multiple issues you encountered, including the stains on the carpet, the mildew smell, and the problems with the fridge and plumbing. This is not the standard we strive for, and I understand how frustrating this must have been for you.We appreciate you bringing these matters to our attention, as we take cleanliness and functionality very seriously. I will be sharing your comments with our maintenance and housekeeping teams to ensure these issues are addressed promptly.Your experience is important to us, and we hope to have the opportunity to welcome you back for a much improved stay in the future.
by A verified traveler
Posted 25 Oct 2024
The room was definitely not worth 150
Comment from Hotel Management
29 Oct 2024 by Springhill Guest Services, Hotel Management
Thank you for your feedback regarding your recent stay. I’m sorry to hear that you felt the room did not meet your expectations for the price. We strive to provide value to our guests, and it’s disappointing to learn we fell short in your case.I appreciate your honesty and will share your comments with our team as we work to enhance our offerings. Your insights are important to us, and we hope you’ll consider giving us another chance in the future.
by A verified traveler
Posted 24 Oct 2024
needs an upgrade
Comment from Hotel Management
29 Oct 2024 by Springhill Guest Services, Hotel Management
Thank you for your feedback. I appreciate your input regarding the need for upgrades in the room. We are committed to improving our facilities and your comments will help us prioritize these efforts.We hope to welcome you back in the future and provide a more satisfying experience.
