Ratings based on 197 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
This hotel was absolutely disgusting. I’m truly shocked at all of the positive reviews. We travel a lot and certainly do not have high expectations or unreasonable standards, but this place was bad in every way. The room was dirty and infested with bugs, not to mention MUCH smaller than the photos depict. We asked to switch rooms due to the bug issues, as we were covered in bug bites. They offered us a bug repellent, which didn’t worked and smelled horrible. They did let us change rooms, but the second room was even worse. Not only was that room also full of bugs, and we continued to suffer horrible bites all over, but the bathroom was also full of mold and the shower was so small it was essentially unusable. The property is also listed as “non-smoking”, but the entire hotel reeked of cigarettes, and there are even ash trays provided on the terrace. I am also unsure why the other reviews describe this property as “conveniently located”, as it is actually quite out of the way from any of the popular tourist attractions. Also limited food options nearby, and the food that is around was not very good. HORRIBLE experience, and the staff did not care at all.
Comment from Hotel Management
22 Oct 2024 by Mari, Hotel Management
Hello, I am the manager of the hotel, and answering here at your "blackmail" review.We gave you the room that you've booked, the most economic one, it is called "basic" with a queen bed (smaller sizes), not renovated, it is stated in the room description. We have also the deluxe rooms, recently renovated, but they cost more.As for the bugs, we DON'T have any bugs, every year we make the controls against the bugs, and they came recently, we have all the certification and the official papers of infestaion free hotel. The bites where of mosquitos, that are present in Florence, and that's why we give the mosquito repellent. We are 1 km from the train station, and it is stated on all the booking sites, our area is Porta a prato, not a city center, no one states that we are in the DUomo area. You shoud have seen the map before booking.The staff cared, that's why we changed you the room the day after, to a room of the same category you booked, basic double.I think the real problem was that because of your huge sizes, you couldn't fit in the bed, or inside the shower, that was all about, all an excuse to blame the hotel. Sorry, we don't have king size beds!
by A verified traveler
Posted 15 Oct 2024
Excellent staff as they are very helpful.
by A verified traveler
Posted 4 Oct 2024
Good location and staff really nice.
by A verified traveler
Posted 8 Aug 2024
The bathroom was small and the door hit the bed when you opened it. It was good to have a kettle tea and coffee in the room as well as a fridge. From reading the reviews I thought it would be a bit closer to the centre, but is was just a 20-25 min walk. The room was dated and could do with a refurb.
by A verified traveler
Posted 1 Aug 2024 on Hotels
by A verified traveler
Posted 2 Jul 2024
Great place to stay
Everyone was very nice, helpful and friendly
Large clean room with a lot of light and all necessary equipment
by A verified traveler
Moyen
Posted 1 Jun 2024 on HotelsChambre avec balcon (patio) tres basic que nous partagions avec d autres, meubles vieillots , pas de séchoir à cheveux, lit et oreillers pas confortables, trop loins du centre touristique. Personne avant 9hrs am et le soir , donc jamais réussi a avoir coupon pour déjeuner. Quelques cafés instantanés thé et 2 bte d eau seulement C etait juste ok je ne retournerai pas.
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 24 Apr 2024 on Hotels
by A verified traveler
Posted 4 Apr 2024
The property was very unique in its style. The staff were very friendly and gave us a map and information about places to eat. There was a kettle and a selection of teas and coffee which was a bonus.
The only thing that I would criticise is the pillows. The pillow was extremely hard and I had to replace it with the towels because I could not sleep.
