Ratings based on 977 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Hotel molto curato
Personale super gentile e disponibile
Vicinissimo al centro
Comment from Hotel Management
28 Nov 2024 by DT, Hotel Management
Grazie Stefania ! sono felice che si sia trovata bene qui da noi ! Da parte nostra mettiamo il massimo impegno ed è sempre un estremo piacere quando questo viene riconosciuto ed apprezzato. Mi auguro accoglierla ancora presto al Rivoli e le auguro buona giornata, Daniele TorriniResident Manager
by A verified traveler
Posted 3 Nov 2024
Well maintained, very well positioned!
Comment from Hotel Management
4 Nov 2024 by DT, Hotel Management
Dear Daniela , thanks so much for the great evaluation and nice words on us. Since 1964 we do our best to guarantee our guests the best experience and it's a real pleasure when this is appreciated. Hoping to welcome you soon again, best regardsDaniele TorriniRedisent Manager
by A verified traveler
Posted 2 Nov 2024
This was my first time in Florence and I wanted a quiet hotel with quick access from Santa Maria station. The courtyard and the terrace made all the difference for me. With all the noise and rushing in the streets being able to quickly walk to the hotel and sit in the quiet terrace was really what I needed.
Very clean hotel with very attentive staff and great service holding bags.
The breakfast buffet was a nice surprise as I didn’t even know it was included.
Comment from Hotel Management
4 Nov 2024 by dt, Hotel Management
Dear Robert, thanks for the great comment and evaluation. I'm so glad you appreciated your stay by us and our daily attentions to guest satisfaction. HOping to welcome you soon again by the Rivoli Boutique Hotel, best regardsDaniele TorriniResident Manager
by A verified traveler
Posted 1 Nov 2024
Booked on Expedia last minute for 2 nights, as our airbnb AC broke. Staff did not inform us there was construction going on on 3rd floor when checking n. They put us on 2nd floor next to elevator. Did not hear or see signs of this upon check in but there was a sign in elevator stating 3rd floor was not accessible. We put our things in room and got on with our day. Came back in evening and other than the AC working great, it was down hill from there. Beds were the hardest we have ever slept on. Pillows hard & flat. No bedside plugs, No working wifi to speak of. Kept dropping or had no bars so couldn’t load anything. Spoke to front desk about wifi & they said, there was no problem on their end & to reboot electronics. Tired & no change. Gave up, went to bed. Contacted them about beds being hard & they said they had no fix & would let housekeepers know in morning. Needless to say it was a horrible nights sleep. Morning came & still no wifi. Spoke to them again about this & the beds & they said they didn’t have a problem with wifi & housekeeping would be there around 1pm to address the bed issue. At 10 am construction started & sounded like the ceiling was going to fall in. Conclusion, we were moved to tiny 1st floor room, no wifi fix & full of mosquitos. Room had door to small smoking balcony. Assume it had been previously left open. Also, if u book on Expedia u don’t get house slippers. Saw them on carts & that every other room had them. How petty! Have contacted Expedia!!!
Comment from Hotel Management
4 Nov 2024 by DT, Hotel Management
Dear Jamie, I'm so sorry your experience by the Rivoli has not been positive for your opinion. Concerning all the problems you reported, the tecnical problem have been promtly solved with corretc procedures, the bed wich (in your opinion) was too firm, has been changed to give you more comfort. I'm sorry if you had a bad experience before coming to us, but as you can see from mostly of comments and reports, we are always readyy to guarantee the best possible experience in Florence. Probably the "style" of our house is not your cup of tea; but I'm sure next time you will find a better choice for you. Best regardsDaniele TorriniResident Manager
by A verified traveler
Posted 30 Oct 2024
I had an awesome time at this hotel! Every employee I have interacted with was very professional and helpful. The only downside would be the thin walls, I could hear the neighbouring rooms conversation very early in the morning when I was sleeping and had them bang on the wall when I was having a phone conversation in a normal tone of voice.. besides that the overall experience was fantastic! Excellent location, very close to many touristic attractions and to the train station. I would also recommend trying to the restaurant in that hotel, delicious food and lovely staff. Will be back!
Comment from Hotel Management
31 Oct 2024 by DT, Hotel Management
Dear Chris, we do love to pamper our guests and assist the with our long time experience in hosting. Thanks for appreciating our services this is is great pleasure for us. We are working even on insonorization so, please come back and you will appreciate our improvements. Hoping to see you soon back by teh Rivoli Boutique HOtel, best regardsDaniele TorriniResident Manager
by A verified traveler
Posted 29 Oct 2024
Small hotel conveniently locate to both Santa Maria Novella train station and historic center. Within walking distance
Comment from Hotel Management
29 Oct 2024 by dt, Hotel Management
Thanks Gianfranco !!A great pleasure for us to read your comment and evaluation on our Rivoli Boutiquel Hotel. For all of us, the guest satisfaction is a priority and we are happi when we succeed ! Hoping to welcome you soon again, best regardsDaniele TorriniResident Manager
by A verified traveler
Posted 23 Oct 2024
The property's location was great for walking to the Florence attractions. The staff was great. The property lives up to its boutique representation. A great alternative to a standard hotel stay.
Comment from Hotel Management
23 Oct 2024 by DT, Hotel Management
Dear Kelly, I'm so glad you appreciated the particularity of the Rivoli. Since 1964 we try to offer every day the best of our attentions to our guests to guarantee the best possible experience. I hope to welcome you soon again in Florence and send you my best regardsDaniele TorriniResident Manager
by A verified traveler
Posted 15 Oct 2024
A quick 5 minute walk from the train station, and an easy walk into the square from the hotel. Welcoming, comfortable beds and the breakfast served each morning had plenty of options. Should you need a taxi, one was available within 5 minutes. We spent a month in Italy, and this was our final stay before returning home. An excellent choice.
Comment from Hotel Management
16 Oct 2024 by dt, Hotel Management
Dear Tammera, thanks for your great review ! Such agreat honour for us for having been able to guarantee you a plesant stay closing your Italian Experience. Every day we put all our efforts and professionality to guarantee the best to our guests and it is a greta pleasure for us to read that we matched your expectations. Hoping to see you soon again, best regardsDaniele TorriniResident Manager
by A verified traveler
Posted 29 Sep 2024
A superb boutique.hotel.
Comment from Hotel Management
7 Oct 2024 by dt, Hotel Management
Dear William, thanks for such a great evaluation. I'm so glad you appreciated your stay by us. Hoping to wekcome you soon again by the Rivoli, best regardsDaniele TorriniResident Manager
by A verified traveler
Posted 25 Sep 2024 on Hotels
My daughter and I loved everything about this hotel. We felt very welcomed by the staff, and we loved our room and the courtyard. Even took a dip in the spa..
Comment from Hotel Management
26 Sep 2024 by DT, Hotel Management
Dear Evangeline, it is such a great pleasure for us to read that your daughter and you had such a great stay with us. We spend all our efforts to guarantee our guests the most posivite experience and it is a honour to read comments like your. Hopint to welcome you again in Florenca and at the Rivoli Boutique Hotel, best regardsDaniele TorriniResident Manager
