Ratings based on 983 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
This was my first time in Florence and I wanted a quiet hotel with quick access from Santa Maria station. The courtyard and the terrace made all the difference for me. With all the noise and rushing in the streets being able to quickly walk to the hotel and sit in the quiet terrace was really what I needed.
Very clean hotel with very attentive staff and great service holding bags.
The breakfast buffet was a nice surprise as I didn’t even know it was included.
by A verified traveler
Posted 1 Nov 2024
Booked on Expedia last minute for 2 nights, as our airbnb AC broke. Staff did not inform us there was construction going on on 3rd floor when checking n. They put us on 2nd floor next to elevator. Did not hear or see signs of this upon check in but there was a sign in elevator stating 3rd floor was not accessible. We put our things in room and got on with our day. Came back in evening and other than the AC working great, it was down hill from there. Beds were the hardest we have ever slept on. Pillows hard & flat. No bedside plugs, No working wifi to speak of. Kept dropping or had no bars so couldn’t load anything. Spoke to front desk about wifi & they said, there was no problem on their end & to reboot electronics. Tired & no change. Gave up, went to bed. Contacted them about beds being hard & they said they had no fix & would let housekeepers know in morning. Needless to say it was a horrible nights sleep. Morning came & still no wifi. Spoke to them again about this & the beds & they said they didn’t have a problem with wifi & housekeeping would be there around 1pm to address the bed issue. At 10 am construction started & sounded like the ceiling was going to fall in. Conclusion, we were moved to tiny 1st floor room, no wifi fix & full of mosquitos. Room had door to small smoking balcony. Assume it had been previously left open. Also, if u book on Expedia u don’t get house slippers. Saw them on carts & that every other room had them. How petty! Have contacted Expedia!!!
by A verified traveler
Posted 30 Oct 2024
I had an awesome time at this hotel! Every employee I have interacted with was very professional and helpful. The only downside would be the thin walls, I could hear the neighbouring rooms conversation very early in the morning when I was sleeping and had them bang on the wall when I was having a phone conversation in a normal tone of voice.. besides that the overall experience was fantastic! Excellent location, very close to many touristic attractions and to the train station. I would also recommend trying to the restaurant in that hotel, delicious food and lovely staff. Will be back!
Comment from Hotel Management
31 Oct 2024 by DT, Hotel Management
Dear Chris, we do love to pamper our guests and assist the with our long time experience in hosting. Thanks for appreciating our services this is is great pleasure for us. We are working even on insonorization so, please come back and you will appreciate our improvements. Hoping to see you soon back by teh Rivoli Boutique HOtel, best regardsDaniele TorriniResident Manager
by A verified traveler
Posted 29 Oct 2024
Small hotel conveniently locate to both Santa Maria Novella train station and historic center. Within walking distance
Comment from Hotel Management
29 Oct 2024 by dt, Hotel Management
Thanks Gianfranco !!A great pleasure for us to read your comment and evaluation on our Rivoli Boutiquel Hotel. For all of us, the guest satisfaction is a priority and we are happi when we succeed ! Hoping to welcome you soon again, best regardsDaniele TorriniResident Manager
by A verified traveler
Posted 23 Oct 2024
The property's location was great for walking to the Florence attractions. The staff was great. The property lives up to its boutique representation. A great alternative to a standard hotel stay.
Comment from Hotel Management
23 Oct 2024 by DT, Hotel Management
Dear Kelly, I'm so glad you appreciated the particularity of the Rivoli. Since 1964 we try to offer every day the best of our attentions to our guests to guarantee the best possible experience. I hope to welcome you soon again in Florence and send you my best regardsDaniele TorriniResident Manager
by A verified traveler
Posted 15 Oct 2024
A quick 5 minute walk from the train station, and an easy walk into the square from the hotel. Welcoming, comfortable beds and the breakfast served each morning had plenty of options. Should you need a taxi, one was available within 5 minutes. We spent a month in Italy, and this was our final stay before returning home. An excellent choice.
Comment from Hotel Management
16 Oct 2024 by dt, Hotel Management
Dear Tammera, thanks for your great review ! Such agreat honour for us for having been able to guarantee you a plesant stay closing your Italian Experience. Every day we put all our efforts and professionality to guarantee the best to our guests and it is a greta pleasure for us to read that we matched your expectations. Hoping to see you soon again, best regardsDaniele TorriniResident Manager
by A verified traveler
Posted 29 Sep 2024
A superb boutique.hotel.
Comment from Hotel Management
7 Oct 2024 by dt, Hotel Management
Dear William, thanks for such a great evaluation. I'm so glad you appreciated your stay by us. Hoping to wekcome you soon again by the Rivoli, best regardsDaniele TorriniResident Manager
by A verified traveler
Posted 16 Sep 2024
Great location to walk everywhere. Beautiful square 2 minutes walk. I would recommend this and definitely stay here again if I have the chance to visit again.
Comment from Hotel Management
17 Sep 2024 by DT, Hotel Management
Dear Anne, thanks for spending your time reviewing us and leave it for other travellers. I'm so glad you reported such a positive experience in our house ! We do our best every day to guarantee our guests the most plesant stay. Hoping to welcome you soon again by the Rivoli, best regardsDaniele TorriniResident Manager
by A verified traveler
Posted 27 Aug 2024
Dated. Although the hard surfaces were clean, the shower functioned very poorly and with low water pressure. What wasn’t tile or old wall paper was covered in old, dingy cloth. The amenities were extremely dated (blow dryer/clothes press - not iron) appeared to be from eons ago. The jacuzzi/plunge pool appeared to have algae. Not as pictured. Not impressed. Wouldn’t recommend. You can do better.
Comment from Hotel Management
29 Aug 2024 by DT, Hotel Management
Dear Andrew, I'm deeply sorry you did not appreciate our house.The Rivoli Boutique Hotel is a "classic old fashion House" quite far away from modern standards. Cleaning and maintenance is our daily commitment to maintain the XV century building. Al our 87 rooms are differnt in size and facings and, we we know that a guest would prefere something different we do try to show other solutions. The Jacuzzi then, is controlled, sanitized and treated with chemicals every day (that's why the opening to public is from 10 am) We will try to do better and hope you will give us a second chance. Best regardsDaniele TorriniResident Manager
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
26 Aug 2024 by DT, Hotel Management
Dear Carla, thanks for the great evaluation ! Always gflad to read that our guests had a plesant stay by the Rivoli Boutique Hotel. Hoping to welcome you soon again, best regardsDaniele TorriniResident manager
