Ratings based on 319 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
The rooms don’t quite match the photos - rooms look much older than the photos make them to be. Tiny bathrooms. Great location & excellent and helpful staff
by A verified traveler
Posted 11 Oct 2024
The staff were extremely helpful and kind.
by A verified traveler
Posted 12 Aug 2024
First, the pros. This property was very clean and nice, as well as being unique with it being set up like a fancy staff dorm at a prestigious university. It was close to the David and central Florence. Now the cons….the air conditioning did not work in our room, and it was 100 degrees outside and probably 85-90 in the room. We brought it up to the mgr, who came to check. It “appeared” to be on, but never sufficiently cooled the room. I had to sleep without covers and a cooling cloth I brought from the states draped over me to help with how hot I felt all night. It was terrible after a hot day walking around the city. The people next to us were also heard complaining about their A/C to the front desk. They didn’t appear too concerned with no apologies whatsoever. The man who checked us in was nice however, and showed us how the 4 keys worked to get us in our room. (The key to our room was like a key from Harry Potter. That was kind of neat.) Just don’t stay here in the summer, unless they fix their air conditioning, or if you don’t mind not having A/C.
by A verified traveler
Posted 30 Jun 2024
Room was small, no elevator and bed was average.
Good A/C and area, front desk staff was very good
by A verified traveler
Posted 20 Apr 2022 on Wotif
We stayed in the Residence Johanna, rather than Hotel Bonifacio across the road. It was more like a hostel in an apartment with a shared common area and fridge with people coming and going late into the night (including other permanent residences in nearby apartments within the building). Staff were polite and the Italian breakfast (croissants, yoghurt, coffee) was quite good. However the bed was so hard and it was so loud with people going at night it was three nights of very poor sleep. I would not stay again.
by A verified traveler
Posted 21 Feb 2022 on Hotels
by A verified traveler
Posted 30 Jan 2022
Staff were very friendly, lovely room with nice balcony, good base to access the centre from! Would highly recommend
by A verified traveler
Posted 19 Oct 2021 on Hotels
Good have a little kitchen to use and have your own room with a free breakfast hot every day.
by A verified traveler
Posted 25 Sep 2021 on Hotels
Beautiful street and convenient location for a quick stay in Florence. Host was very helpful with bags and check in.
by A verified traveler
Posted 10 Oct 2020
Was to go due to Pandemic, they refused to reimburse due to no refund status. Paid for insurance lost over $520.00 never could reach on phone sent several texts and calls also Expedia worked and was useless.
