Ratings based on 992 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
The property just needs some updating
Comment from Hotel Management
17 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Dear James,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Florence - Civic Center. You indicated that the upkeep of our hotel was not being up to your standards. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Sharma Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 Dec 2024
Needs some help
Comment from Hotel Management
8 Dec 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Janay,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FLORENCE - CIVIC CENTER. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. However, I sincerely apologize for any issue you had which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Nov 2024
I enjoyed my stay
Comment from Hotel Management
1 Dec 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Yolanda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FLORENCE - CIVIC CENTER. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 25 Nov 2024
Lovely stay
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Tiffany, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FLORENCE - CIVIC CENTER and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Nov 2024
Very clean,and quiet
Comment from Hotel Management
25 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Randy, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Florence - Civic Center. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Nov 2024
Bathroom was dirty, one of the beds the blanket was full of dirt and stains and the floors were also dirty. Alot of shady goings on after midnight
Comment from Hotel Management
27 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear George,We are sorry to hear your recent experience at the RED ROOF INN FLORENCE - CIVIC CENTER did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Janay, We at the RED ROOF INN FLORENCE - CIVIC CENTER appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Nov 2024
I checked in. I went to the building where my room was located on the backside of a back building. There was not a single light in the parking lot or on the building - total darkness. There were a number of cars in disrepair that looked like people were living in them. There were many people milling around outside and blasting music from a boom box. I wouldn't even get out of my car. I did not feel safe at all and i am a seasoned traveler. Even though my room was paid for I left and went to another hotel.
Comment from Hotel Management
8 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Lisa,Thank you for taking the time to tell us about your experience at the RED ROOF INN FLORENCE - CIVIC CENTER. I am sorry that your experience did not meet your expectations due to the lack of light in the parking lot, being faced with safety concerns, and the other highlighted issues. At Red Roof, safety and comfortability are some of our top priorities, so I am disappointed to hear this was not achieved with you.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your positive rating, Ashley. The staff at the RED ROOF INN FLORENCE - CIVIC CENTER and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
