Ratings based on 135 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Spacious, clean, good staff, 10 minute walk from center of Florence.
by A verified traveler
Posted 1 Jul 2024 on Orbitz
by A verified traveler
Posted 21 May 2024
The property doesn’t had AC and with my kids we suffered whole night with mosquito bite. There is an ants everywhere , attacking foods. I wouldn’t recommend this to anyone, not sure how this hotel got 8.8 star rating.
by A verified traveler from Juarez
Posted 28 Apr 2024
The reception staff was great but :
1 hotel didn’t clean our room (even we put the sign at the door)
2 too much noise
3 they don’t have dark curtains so a lot of light from outside
by A verified traveler
Posted 8 Nov 2023
There was no toilet paper, no capet, no shampoo and no one to talk to!
by A verified traveler
Posted 18 Oct 2023 on Hotels
by A verified traveler
Posted 15 Oct 2023 on Hotels
The concierge is not 24 hrs. This forced me to change my travel plans traveling from Switzerland. That cost me an extra $262.00. We also had a strange knock on our door 30 minutes after we arrived at the hotel. That made my wife very nervous, because the concierge was not 24 hrs. The hotel was clean and the apt. was nice. I'm not sure if I would recommend this hotel to a friend.
by A verified traveler
Good hotel clean
Posted 10 Oct 2023 on HotelsExcellent hotel, clean property in good conditions, problem to schedule taxis customer service on morning not so good
by A verified traveler
Posted 10 Oct 2023
Toilet floor has a pool of water when we’re in. We thought it was Leaking . I cleaned the water and the floor is dry ever after! This room was obviously not cleaned properly! They should be charged for cleaning fees
by A verified traveler
Posted 8 Oct 2023
The front desk staff member Renalde was very helpful and provided excellent customer service and we appreciated his friendly attitude and assistance. However, Hotel Management refused to fix our kitchen sink and had no hot water causing us to boil water. Not very professional or appreciated.
