2/10 Terrible
Shannon, Wilsonville
Traveled with partner, Traveled with pets
Jun 28, 2024
Disliked: Cleanliness, staff & service, amenities
When we were checking in we were told that because Expedia overbooked that we would need to not only move rooms the next day, but we would have to check out by 10:30am and check in again at 3:30pm. Mind you we have our dog (“pet friendly room”), so we would be in our car (day was rainy) for that time! I was told that there wouldn’t be any other availability in town, so essentially Good luck. I requested a refund, having searched for other places and found multiple. Surprisingly they found a way to keep us in the same room. Hmmm.
The next day we got a knock at our door telling us we had to give them our coffee cups in the room because we had put some dog food in one of them. I went to the front desk requesting the cups (we had no way to drink coffee!) and was treated with major hostility from the lady at the front desk who wouldn’t give us cups! We had to get disposable ones to use.
Btw dirty towels were left in our room at checking in. Ugh. I would never stay here again, without a doubt the rudest lady ever (I think half of the owner couple). He’s reasonable, she’s a nightmare.
Shannon
Stayed 2 nights in Jun 2024