Ratings based on 336 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
Palazzo Niccolini al Duomo is a gem and exceeded our expectations. We had views of the Duomo from our very large windows. The staff was very helpful and welcoming. Our room was amazing with every detail designed to take you back in time, but with modern amenities. I highly recommend, especially due to the proximity to all of the major sights and museums.
Comment from Hotel Management
20 Oct 2024 by Serena, Hotel Management
Thank you so much for your kind words. We are so glad to know you had a great time with us. We hope we'll have a new chance to welcome you to Palazzo Niccolini so you can experience a different room :)All the best
by A verified traveler
Posted 28 Jul 2024
Very unique and great location. Felt like inside a museum and part of the beautiful Firenze history.
Comment from Hotel Management
30 Jul 2024 by Sonia, Hotel Management
Dear Mrs. and Mr. Marcia,we thank you for your kind words.it has been a pleasure to have you among our guests and we hope you will bring good memories of us with you and, maybe, that you have the chance to come back in the future.Warm regards.Palazzo Niccolini - the Team
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
29 Jun 2024 by Mau, Hotel Management
Dear Mr. James,thank you for the high-scoring of Palazzo Niccolini!we look forward to having you stay with us again!Have a great Summer,Kind regards,Palazzo Niccolini - the Team
by A verified traveler from Alameda
Posted 27 Apr 2024
Great historic palazzo across from duomo. Wonderful staff.
Comment from Hotel Management
27 Apr 2024 by Serena and all the Staff :), Hotel Management
Thank you! Your words mean a lot to us, we are so glad you enjoyed your stay at Palazzo Niccolini.We wish you all the best and we hope to have you here once again for your next trip to Florence.
by A verified traveler
Posted 22 Apr 2024 on Hotels
Comment from Hotel Management
25 Apr 2024 by Mau, Hotel Management
Dear Jose,thank you for the highest score! We look forward to meeting you again at Palazzo Niccolini,enjoy your Springtime,Best Wishes,Palazzo Niccolini - the Team
by A verified traveler
Posted 14 Apr 2024
What a delightful stay! Such a unique and lovely accommodation that is the palatial home of the managing owners. Adjacent to the Duomo plaza, we could see the dome from our room and there were plenty of dining and shopping options. Walkable to all the best of Florence! Friendly and gracious staff!
Comment from Hotel Management
15 Apr 2024 by Serena, Hotel Management
Dear Gail, We are so glad you had a lovely time at Palazzo Niccolini, we hope to welcome you once again so you can experience another room :)We wish you all the best
by A verified traveler from Bakersfield
Posted 3 Apr 2024
This is an excellent hotel and in most respects a five star hotel. The positives are a beautiful historic building with frescos on the ceiling and antique furniture several centuries old. The. view from our room of the Duomo was spectacular. The breakfast buffet was excellent and the services from employees was first class in all respects. The only negative was significant. The room had a very strong sewer odor that made it almost uninhabitable. The solution was to open the three large windows overlooking the Duomo and this made the odor dissipate to acceptable levels. Unfortunately the tourist and youthful population of Florence drinks and partties until 2-3am in the morning and the Duomo is a popular place. The loud noise made sleeping very difficult. We chose noise over sewer smell but this is not a choice that a client paying over $700 per night should have to make. We also had some water leakage problems in the bathroom. I think much of the issue may stem from rain and old infrastructure of the city but they should have made us aware of this reality before accepting our reservation. The room was # 9 called the Empire Suite. Resolving this problem the Palazzo Niccolini would deserve the highest rating.
Comment from Hotel Management
5 Apr 2024 by Ginevra Niccolini di Camugliano, Hotel Management
Dear Mr. Bruce,We thank you for being our guest and for spending kind words on our historical palace, staff and services. Every day we do our very best to make every single stay wonderful. Sometimes, unpredictable technical problems can happen and what we try to do is to fix them as quickly as possible. After you mentioned the problem at your check-out, we immediately sent the maintenance technician in your room and solved the issue. If this room had this problem all the time, we believe we would be literally overwhelmed by complaints and bad reviews and couldn't sell it. Believe us, we are deeply sorry you had to face one problem during your stay and we would have been glad to resolve your dissatisfaction with an alternative room or a complimentary service. What hurts us the most is your choice to overall reviewed us so negatively, as we feel like we don't deserve such a bad judgment. We really hope you will give us another chance in the future.
by A verified traveler
Posted 25 Mar 2024 on Orbitz
Incredible
Comment from Hotel Management
6 Apr 2024 by Serena, Hotel Management
Dear Mrs. Kathleen,we are so glad to read your review and to know you had a lovely time at Palazzo Niccolini.Very happy as well that you had the chance to enjoy our Altana Suite with all your family :))We wish you all the best and we hope you will choose to stay with us once again in the future.
by A verified traveler
Posted 7 Feb 2024
Comment from Hotel Management
8 Feb 2024 by Mau, Hotel Management
Dear Mr. Miko,thank you so much!! We're very happy to know you liked staying at Palazzo Niccolini and hope to have the pleasure of having you again among our guests Warm regards,Palazzo Niccolini - the Team
by A verified traveler
Posted 13 Jan 2024
This was my second time staying at Palazzo Niccolini Al Duomo and loved every minute of it! The staff are so friendly and welcoming – and the place is simply beautiful. You have the view of the Duomo in every room.
Comment from Hotel Management
13 Jan 2024 by Serena, Hotel Management
We thank you so much for your kind words, they make us feel so proud of our efforts. We are very happy that you chose Palazzo Niccolini once again. Our guest book longs for your next "January 8" comment ;)We wish you all the best, take care
