Ratings based on 237 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Andrea, Hotel Management
I'm sorry that the guest found some situations not up to what he would has expected but a rating without any comments doesn't help us improve the service.
by A verified traveler
Posted 26 Oct 2024
Great place to stay. The host was very friendly and helpful. Room was clean and check in and out was easy. This hotel is in the restricted traffic area of Florence so if you’re driving stay somewhere outside this area.
by A verified traveler
Posted 20 Oct 2024
This property was in a great location for us. Walkable to all the major areas and on the edge of the busier tourist area. Check in went smoothly, even though our arrival was delayed by hours by airline. Host was in contact and greeted us upon arrival after 10pm. Our apartment was spacious and clean, very comfortable for our 2 week stay. Staff was absent most of the time so very little interaction with them. An unfortunate incident for us was that we returned after dinner having been away all day to find our door was wide open, with dirty towels and the trash just outside our door. We immediately called the hosts, who brought us clean towels. Their response to this was that the cleaner must have forgotten. Said everything was safe in the building, they were around most of the time. We were appalled at their lack of concern. Thankfully all our belongings were still there but it could have been a disaster.
by A verified traveler from Jeddah
Posted 16 Oct 2024
Staff are very helpful and friendly, place is nice , clean and spacious
by A verified traveler
Posted 14 Oct 2024
by A verified traveler
Posted 13 Oct 2024
the location is good.
by A verified traveler
Posted 4 Oct 2024
We loved our stay at Palazol Branchi & would highly recommend. However, we did find our pillows uncomfortable & found we couldn’t get the right temperature in our room (always ran on the warmer side).
by A verified traveler
Posted 22 Sep 2024
Location was ideal for the areas we wanted to explore. Accommodations were good but I would not classify them as luxury.
by A verified traveler
Posted 20 Sep 2024
Upon arrival, we were received by a hostess, who was lovely and walked us through the room while giving us any information we would need. Nowhere in the tour did she mention any rules or instructions in regard to the use of the air-conditioning (AC) *keep this in mind*. On our third night there, we got back around 9pm from a full-day tour, to our AC turned off and the only remote to work the AC was taken away from us. No note, no explanation, nothing… just took it from us as if we were getting punished. We guess their reasoning was because they didn’t agree with how we had the AC set, but again, we weren’t given any rules about prohibiting us from being able to use it. We obviously messaged both numbers given in the room’s folder since there is no receptionist or staff around by this time, but no answer. Lastly, we had the “Do Not Disturb” sign on our door and they STILL came in to take the remote and empty the trash cans… very unsettling with our belongings in the room.
by A verified traveler
Posted 20 Sep 2024
This stay is only minutes away from Firenzia Maria Novella station and well within walking distances to restaurants and the museums hosting the Michaelangelo David statue and Venus painting. The stay hosts was very nice and helpful
