Ratings based on 311 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
This room, at first glance was amazing! High ceilings, a dining area, small kitchen, big bathroom, cozy bed. However, bring some ear plugs unless you want to feel like you are either sleeping on the street or in the lobby. The sound proofing is horrible. That alone warrants an average score. However, to be fair, the location is amazing. We parked our rental car 200m away. It's a 5 minute walk to Ponte Vecchio, really good trattorias around the corner and very convenient with the keypad at the door to get in and out. But I can't stress this point enough: bring ear plugs!!!
Comment from Hotel Management
23 Oct 2024 by Giulia from Numa Guest Experience Team, Hotel Management
Dear Christian,Thank you for your feedback. We are happy to read that you loved the location near Ponte Vecchio! On the other hand we're sorry to hear that your stay did not meet your expectations due to the disturbing noise outside of the building. We choose popular, central locations that can be lively, especially on weekends. We apologize for any inconvenience this may have caused. I am happy to inform you that we have an essentials closet accessible to our guests where everyone can get earplugs.We hope this was just a minor setback during an otherwise enjoyable stay! Please let us know if you would like to discuss this personally, and we will get in contact with you.Best regards,
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 11 Sep 2024
We loved our experience at Palazzo Belfiore! The appartment was charming and in a perfect location. Delicious restaurants and cool shops nearby. The kitchenette made our stay even more comfortable.The only downside was that it was fairly noisy. Our appartment was by the main entrance and we were also getting the noise from the street. However, we picked the palazzo because it is in an old building and wanted an authentic experience so we rolled with it. Just make sure you bring earbuds. Bed and pillows were nice and the water pressure in the shower pretty good. We definitly recommend.
Comment from Hotel Management
12 Sep 2024 by Giulia from Numa Guest Experience Team , Hotel Management
Dear Andreanne,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at Numa. We look forward to welcoming you back for many more such seamless and soulful experiences in the futureBest regards,
by A verified traveler
Posted 18 Aug 2024 on Hotels
by A verified traveler
Exceptional Apartment
Posted 16 Aug 2024 on HotelsThe apartment was exceptional! Our family thoroughly enjoyed staying there and felt very comfortable. There was enough space, beds and pillows were comfy and the apartment was very clean, however, the a/c could have been a little stronger. We made use of the shared laundry space in the basement which was a huge help for our family. We also enjoyed the keyless entry and QR Code check out so we felt we could come and go without having to wait for other people. The location of the apartment was excellent and was a little quieter than staying on the other side of the bridge.
Thank you for helping make our stay in Florence wonderful.
Comment from Hotel Management
19 Aug 2024 by Giulia from Numa Guest Experience Team , Hotel Management
Dear Guest,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at Numa. We look forward to welcoming you back for many more such seamless and soulful experiences in the futureBest regards,
by A verified traveler
Posted 6 Aug 2024
We had a great stay. Easy to find and access. Clean, and very well located. Several steps to go up so be mindful if you have a lot of luggage.
Comment from Hotel Management
7 Aug 2024 by Numa Guest Experience Team , Hotel Management
Dear Nathalie,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 4 Aug 2024
Room was very spacious and clean
Comment from Hotel Management
5 Aug 2024 by Numa Guest Experience Team , Hotel Management
Dear Floriberto,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 2 Aug 2024
Excellent location, close to all the main attractions but a bit away from the crowds. Beautiful historic building. Excellent communication and support from Numa.
Comment from Hotel Management
7 Aug 2024 by Giulia - Numa Guest Experience Team , Hotel Management
Dear Elissa,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,
by A verified traveler
Excellent central location
Posted 24 Jul 2024 on HotelsProperty oozes character, very comfortable large room
Comment from Hotel Management
25 Jul 2024 by Numa Guest Experience Team , Hotel Management
Dear Richard,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at Numa. We look forward to welcoming you back for many more such seamless and soulful experiences in the futureBest regards,
by A verified traveler from Locust Valley
Posted 21 Jul 2024
